Empowering Employees for Tough Times
Many companies are responding to the economic downturn by laying-off employees. As they do so, they risk a negative impact on their customer service capabilities, creating unhappy customers and potential loss of business. At the same time, they are asking remaining employees to take on more responsibility. It's a good time to create an opportunity out of a necessity and to focus on empowering employees.
Empowering Employees for Tough Times
March 31, 2009 , By
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