Employees and Supervisors Trained in Process Change

• Our organization trains managers and supervisors in the skills needed to make process a day-to-day part of our organization.
• Our organization trains employees to think of themselves as responsible for the processes they work on.
• Our managers and supervisors coach and support employee teams when they seek to improve their own processes
• Our organization does not expect employees or supervisors to improve processes. Improvement comes from process teams from outside the workplace.

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