Down Under: Should we Really be Customer Centric?
John Jeston dares to ask if the current emphasis on customer centricity really provides the greatest service to the organization adhering to that mandate. He warns of the perils of strict adherence to the principles of customer centricity to the neglect of employee centricity. Do you agree with his analysis?
Down Under: Should we Really be Customer Centric?
November 1, 2011 , By