Do you need a Business Process Department?

by Grant HEnson

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Investing in business process techniques can have a profound impact on efficiency, productivity, cost reduction, quality, speed of results, standardization, and innovation. These techniques can be the engine that drives competitive advantage and customer satisfaction. However, the broad scope of these techniques can make it difficult to integrate them effectively into an organization's operations. This is where establishing a dedicated Business Process Department (BPD) becomes critical.

The Role of a BPD

The BPD's primary role is to specialize in the enhancement of business processes across the organization. This team becomes the central unit for promoting a culture of continuous process improvement. By providing focused analysis, consultation, and support, the BPD assists the organization in streamlining its processes and driving productivity across the board.

The BPD's Mission

The BPD's mission is to optimize the company's processes through impartial and independent analysis. As a consultant and support mechanism, the BPD serves all areas and departments within the company. The department's role goes beyond merely identifying inefficiencies – it provides actionable strategies for process improvement, ensuring that the entire organization operates at its full potential.

Services Provided by the BPD

The BPD offers a range of services designed to improve business processes. These services span both strategic and operational levels, from revising overarching business strategies to tweaking day-to-day operational processes.

Strategic Services

On the strategic level, the BPD can advise on business strategy formation and implementation. This includes optimizing processes to align with strategic objectives. By ensuring that all processes are strategically aligned, the BPD helps the company to drive towards its overall goals more efficiently.

Operational Services

The BPD also offers operational services, such as analyzing and improving the daily processes of each department. This could involve anything from streamlining communication processes to enhancing supply chain logistics, all with the goal of increasing efficiency and reducing unnecessary costs.

Training and Support

The BPD can also provide training and support to help the organization implement and sustain process improvement initiatives. This training can help employees understand the importance of process efficiency and instill a culture of continuous improvement within the organization.


A BPD can be a valuable asset for any organization, providing expert consultation, support, and training in business process improvement. By driving both strategic and operational improvements, a BPD can help organizations to unlock their full potential, fostering a culture of continuous improvement, and ultimately leading to enhanced competitive advantage and customer satisfaction.

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