Business Rule Solutions: Getting the Knowledge Payload of Processes—Concept Models

To solve the challenges of data-clogged processes, functional silos, and trustworthy business intelligence, follow Ron’s suggestions. As Ron explains in his Column this month, to address these problems you need a concept model, a whole new foundation based on business knowledge.

Practical Process: Signals in the Noise

In this Column, Roger (re)introduces what he considers to be the most important process performance management tool ever invented – the Process Behavior Chart (PBC), aka the XmR Chart. According to Roger, “Using a PBC allows us to focus on what is important and avoid chasing shadows.” Read how you can use the chart in your BPM practice.

How Can BPM Affect Your Construction Employees?

Companies of all sizes are looking for ways to better manage time, assets and employees. In this Article, Lewis Robinson discusses the growing popularity of BPM as a solution across all industries and the reasons why.

Customer Experience and Process Management: A Winning Combination

Recent research revealed that “‘customer-centric’ organizations are 38% more likely to report greater profitability than those that are not.” Andrew Spanyi provides the key actions necessary to take advantage of customer experience to drive performance improvement.

June 2020

Harmon on BPM: Thinking about Post-Pandemic Processes

Our May survey revealed that 17% of our readers are still working at their normal place of employment. At the same time about 60% of our readers are still working, but working at home. Others have been laid off. Paul observes that this is a time of business disruption from which we’re not likely to recover for a long time. So, what might be the long lasting effects of this disruption?

Digital Transformation: Turning Data Into Value

Mike Rosen asks – “So, what is the key to turning data into value?” Mike’s answer – A Digital Transformation Paradigm. Read his Column for a comprehensive description of a paradigm that he believes will prove very valuable in making better use of your data.

Performance Architecture: Where Geary Rummler’s Work and Business Process Intersect

Roger Addison and Carol Haig review the major contributions made by Geary Rummler to the work of, business process specialists, instructional designers and others who seek to help organizations meet and exceed performance goals. Read their Column to learn more about Geary and his long lasting impact on business processes.

Overcoming Challenges Involved in Remote Work

Lewis Robinson also has some suggestions for facing the challenges of working from home. Here are Lewis’ tips for working remotely, which he feels will help you and your employees to overcome them.

Front Line Leadership: Get Results from your Team When No One is in The Office

Mark McGregor believes that despite the strangeness of quarantine, you still have the opportunity to lead your team effectively and provides five useful suggestions to accomplish this goal.

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