Points of View: Who Cares About Your Business Processes? Part 2 In his March Column, Roger Burlton explored some ways of looking at our external business stakeholders, based on communications between organizations and those they serve and those who serve them. In this month’s Column, Roger describes what we need to know about relationships and […]

Points of View: Who Cares about your Business Processes? Sorting through the myriad, complicated relationships among stakeholders is a challenge to any change manager, but a challenge that must be overcome if the project is to succeed. In this Column, Roger provides a foundational model for stakeholder analysis that will be of interest to any […]

Point of View: Perspectives on Process Modeling Resuming an examination of a subject that, by his own admission, has gotten him in trouble in the past, Roger Burlton plunges headlong into the ongoing issues and challenges surrounding BPM process modeling. He argues that a one size fits all stake holders approach can, and frequently does, […]

Points of View: Process Project Perspectives – Hope is Not a Strategy and Ignorance is Not Bliss Process change projects – large and small – offer numerous opportunities for derailment, not least among them the many differing perspectives held by interested parties. Derived from his years of experience as a BPM practitioner and consultant, Roger […]

Points of View In his work as a BPM consultant, Roger Burlton frequently encounters situations in which the complexity of a BPM project is further complicated by individual stakeholders who advocate strongly for their singular point of view – one that is, more often than not, in conflict with those of other stakeholders. Moreover, the […]