Performance Architecture: The Case of the Moving Building

Roger Addison, Carol Haig and their guest author, Mark Johnson, relate the true story of a building where unwanted movement was occurring. The building’s owner brought in a forensics team that specialized in architecture, engineering, and construction to help determine the root cause of the movement. Read what the forensics team concluded.

Performance Architecture: Where Geary Rummler’s Work and Business Process Intersect

Roger Addison and Carol Haig review the major contributions made by Geary Rummler to the work of, business process specialists, instructional designers and others who seek to help organizations meet and exceed performance goals. Read their Column to learn more about Geary and his long lasting impact on business processes.

Performance Architecture: Upstairs Downstairs on the Edge

As Performance Architects, Roger Addison and Carol Haig are pleased to discover exceptional service which is usually enabled by customer-focused processes. These processes, combined with other factors produce a recipe for success. Read their take on the ingredients of the recipe.

Performance Architecture: Translating the User Experience (UX)

Roger and Carol see a commonality among User Experience, Performance Architecture, and Business Process. In particular, they see commonality in how analysis/research and product, UX research and UX design are conducted, and how performance and process practitioners can use some familiar tools to leverage improvement of their project results. Details inside.

Performance Architecture: Performance Architects on Architecture

Since Americans spend 90 percent of their time indoors, surrounded by architecture, Roger Addison and Carol Haig ask what architecture does for people. In this Column, they offer their perspective on this question. Read their compelling analysis. From your own experience, what would you add?

Performance Architecture: The Docent as Zoo Ambassador

As I did, you may well wonder what a zoo docent has to do with performance architecture. To find out, you’ll just have to read what Roger and Carol observed and be prepared for some surprising and interesting insights into what a zoo docent does and how it relates to process.

Performance Architecture: Paradise Lost

In their Column this month, Roger Addison and Carol Haig, both residents of California, draw on the Camp fire in northern California and other recent examples of worldwide natural disasters to present a list of invaluable information that will help you create a plan for what to do should disaster strike.

Performance Architecture: How to Rescue a Seal and Why it Matters

In their ongoing quest to discover what makes organizations successful and how that success translates into benefits to employees, and customers, Carol Haig and Roger Addison visited a variety of organizations. This month they toured the Marine Mammal Center in Sausalito, California, and they recount their findings in this Column.

Performance Architecture: Evaluation – Begin at the End

In this month’s Column, Roger Addison and Carol Haig offer what some might consider unusual advice for developing and implementing a project—start your evaluation at the end and work backwards. Don’t reject it until you’ve tried it.

Performance Architecture: Design for a Better World

In this, their fourth Column on design, Roger Addison and Carol Haig, describe an array of elegant and practical designs for a better world created by users of Autodesk software.

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