Managing Performance: IT Disasters—A Root Cause Geary Rummler and Alan Ramias contend that a major cause of costly IT disasters is failure to understand the organization as a system on a macro level.Read their Column for an inside view of their Process System Hierarchy framework, which, when used as an analytical tool by IT, can […]

Managing Performance In their first Column for BPTrends, Geary Rummler and Alan Ramias discuss the issue of costly IT projects that fail and are ultimately abandoned by their companies. They believe these costly blunders are avoidable and will devote future Columns to suggest possible solutions.