Innovation: Customer Experience – The Marriage of Marketing and Business Process Aside from being highly successful online retailers, what do Amazon.com, Land’s End, e-Bay, and Barnes and Noble have in common? They have all embraced the principles of Customer Experience Management (CEM). Using numerous anecdotes from actual company narratives, Victor Howard brings the tenets of […]

Innovation: Leadership Qualities that Enable Innovation Victor Howard contends that accomplishing transformation is the mission of organizational leaders, and the process of transformation, more often than not, involves innovation. In his Column this month, he discusses the three qualities common among all leaders who successfully deliver innovation – focus, foundation, and freedom. Read Victor’s insightful […]

Innovation: A Simple Approach to Accelerating Innovation Victor Howard and Clay Richardson wanted to address the subject of Innovation and SOA, so they sought the expertise of a colleague, Puspendu Pal, who is the Lead Architect for Project Performance Corporation’s Business Process Improvement Practice. Their efforts resulted in a compelling argument for applying a top-down […]

Innovation: Five Secrets for Delivering Process Improvement in less than 60 Days This month Victor Howard and Clay Richardson invited a guest columnist, Cornelius Pone, to share his experiences in helping companies build new business applications and systems. He says what we know to be true—that a fast turnaround from conception to final roll out […]

Innovation: Create an Atmosphere of Innovation If your eyes have ever glazed over at the exhortation to think outside of the box, you’ll welcome Victor Howard and Clay Richardson’s Column this month. In a lively and engaging style, they offer sound advice on ways to avoid the hackneyed vernacular of “innovation” and to create an […]

Innovation: Accelerating Business Innovation Are you interested in knowing how BPM Technology can provide a framework to accelerate business innovation? Be sure to read Victor Howard and Clay Richardson’s Column for a clear and concise presentation of BPM’s five unique characteristics that enable an organization to accelerate the pace of innovation.

Business Innovation: A Balanced Appraoch In their initial BPTrends Column, Victor Howard and Clay Richardson define three concepts imperative to understanding and guiding business innovation. They then go on to discuss the first of these concepts – Creating Value. Read their Column to learn how “ease and grace” relate to Creating Value and the Process […]

Process Innovation: # 10 P-TRIZ There Are Solutions in Polarities This month Howard Smith examines Barry Johnson’s theory involving polarities, i.e. that there are some insolvable problems. Howard disagrees. Read his challenge to that theory and his solutions to Johnson’s unsolvable problems.

Process Innovation: # 10 P-TRIZ There Are Solutions in Polarities This month Howard Smith examines Barry Johnson’s theory involving polarities, i.e. that there are some insolvable problems. Howard disagrees. Read his challenge to that theory and his solutions to Johnson’s unsolvable problems.

Process Innovation: Oliver’s Garage This month, Howard Smith resumes his Column on P-TRIZ with an engaging, true story involving an eleven year old boy, three garages, and an innovation process. The story illustrates how, using P-Triz, any business process can be improved, yielding an ideal design.