Harmon on BPM

Paul Harmon’s monthly Editorial, Harmon on BPM is posted in chronological order, beginning with the most recent posting.

Harmon on BPM: Management Processes

Paul Harmon describes a new book he is working on and presents a bit from the book’s Introduction.

Harmon on BPM: What’s next for Business Process?

In his Column this month, Paul asks where business process improvement is today and where it’s likely to go next. You will want to read his surprising speculation on that question.

Harmon on BPM: Process Problems and Solutions

This month, Paul considers the range of problems that a business process practitioner might address. He includes a basic list of things to check when analyzing a specific process problem.

Harmon on BPM: Management Processes

This month Paul turns his focus to Management processes which he believes are less understood than either manufacturing or service processes. Nonetheless, they are just as important to anyone who is engaged in trying to understand how businesses work and how they can be improved.

Harmon on BPM: Service Processes

Systematic business process analysis and design began in the US at the beginning of the 20th century and was focused on the manufacturing process. In his Column this month, Paul suggests that at this point, we are all focused on service processes and learning more about how to help customers have good experiences. Read to learn why this is the case.

Harmon on BPM: AI Automation and Jobs

Paul takes on a discussion on everyone’s mind—the inevitable transition to a highly automated world. Although it will not occur overnight, it promises to be painful and frustrating. Nonetheless, Paul believes the more we automate, the cheaper valued goods and services become, and the sooner we can create better societies for all of us. Read this thoughtful and thought-provoking essay, and let us know your thoughts.

Harmon on BPM: Business Rules vs. Machine Learning

There are different ways to think about a business process–as a series of activities linked together to accomplish a goal.or as a series of decisions that result in a desired outcome. Paul contends that todays’ businesses are focused on using new Artificial Intelligence (AI) techniques to develop business decision systems which can be developed more quickly and are easier to maintain than older methods.

Harmon on BPM: Improving Productivity

Leading economists have constantly predicted that investment in information systems would lead to major improvements in overall productivity. Posing a contrary viewpoint, other economists and IT specialists have undertaken studies that suggest that information systems is generating little or no increase in overall productivity. Paul presents 3 cases that provide some light on the subject.

Harmon on BPM: Improving IT Productivity

Paul takes a close look at 3 cases to chronicle efforts in the last fifty years to improve information systems productivity—the failures and finally, success. It’s an engaging narrative that reads like good must read nonfiction.

Harmon on BPM: Digital Birding

Paul uses his considerable birding experience and the fact that birding apps are going digital to discuss the fact that companies are increasing their digital operations and more often than not begin with a struggle to understand their resources and break old habits. Once that step is completed, things prove to be much easier and more efficient. Read his Column for details.

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