Frameworks: Toolkit for Process Re-Engineering

Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee satisfaction, and increasing market share. Holly gives us some of her thoughts on how those goals might be achieved.

Frameworks: Business Continuity Through Process

Holly addresses what has become an issue for most of us to confront– how to transition to working remotely. One key piece of advice has been to establish a routine. However, process management offers much more than a routine to fall back on. Read what else processes can provide to facilitate and enhance your endeavors.

Frameworks: How We Use Frameworks Matters

Effectiveness is a key measure of the impact and value of an organization’s process management team. Overall, organizations may be satisfied with their business process management (BPM) programs, however, given that continuous improvement is the name of the process management game, there is still plenty of room for growth. This leads to the question: What factors drive program effectiveness and what levers can teams pull for improvement? Read Holly’s Column for some insight into this question.

Frameworks: Driving Value: Why Do Organizations Use Frameworks?

Holly Lyke Ho Gland, a principal research lead at APQC, finds that as business needs and the role of process practitioners continues to evolve, practitioners continue to find ways to apply frameworks to help execute their work – because ultimately, frameworks help organizations save time and improve the efficiency of their projects.

Frameworks: There is a Process Core for Digital Efforts

In her second Column in her Digital Transformation series, Holly defines digital transformation and where process fits in an organization’s transformation efforts. As in her March Column, Holly bases her conclusions on the results of an APQC survey that attempts to identify trends that might have an impact on process professionals.

Frameworks: Pervasive Change and Digital Initiatives: Drive Process Challenges in 2019

Every year The APQC conducts research to identify the trends and challenges that might have an impact on process professionals. In this Column, Holly Lyke Ho-Gland presents the results of this year’s survey. Changes in this year’s priorities seem to be around the pervasiveness of change–it’s the new normal. Read what other surprising changes the survey revealed.

Frameworks: Better Improvements: Combining Frameworks with Knowledge Management

In her Column this month, Holly discusses how process professionals and knowledge management professionals can work together for the benefit of the organization.

Frameworks: Process Management Capabilities Shift

Holly-Lyke-Ho Gland cites a recent APQC survey to support her argument that an overwhelming majority of process practitioners feel that to stay relevant process management needs to take a hard look at its capabilities. In this Column , Holly examines the questions of what’s driving the change and what needs to change.

Frameworks: Using Frameworks for Process Analysis

Holly Lyke-Ho-Gland, a principal research leader at APQC, describes in detail the five basic steps of process analysis and how process frameworks can be used to provide structure for the organization’s process analysis efforts. Read Holly’s clear and concise description of the steps to achieve an effective process analysis.

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