Behavior Matters: Coaching Revisited Steve Schoonover Process change only takes place if employees and managers change the way they do things. This month, Steve Schoonover considers the important role that coaching plays in helping managers and employees accept and support important change initiatives.

Behavior Matters: A Systems Approach to Leadership Steve Schoonover Steve Schoonover reviews some research on leadership and shows how a systems approach can help clarify what’s involved in this sometimes elusive concept.

Behavior Matters: A Process Approach to Performance Management Steve Schoonover Performance management is a key element of most significant process efforts. In spite of this, employees often claim they dislike performance management initiatives. Steve Schoonover suggests a process approach that might improve the situation.

Behavior Matters: Upgrading the People Perspective in Balanced Scorecards Steve Shoonover Steve Shoonover takes a look at the Balanced Scorecard and considers how the people perspective can be better represented in this important management tool.

Behavior Matters: How Can Behavioral Factors Be Used To Drive Excellence? Steve Schoonover Steve Schoonover launches a new column this month that focuses on the role of human behavior in process change. He kicks off with a discussion of the role of behavioral metrics in driving process improvement.