Case Studies

OMG/BPTrends BPM Case Study Competition Award Winners Josh Laire This month we present the runner up in the BPM Case Study Competition for an excellent Return on Investment application. For Dickinson Financial Corporation (DFC), a major obstacle to “happy customers” was its paper-based customer service initiation process. Josh Laire, project lead and application development integration […]

Best BPM Application that Demonstrates the Best Return on Investment: US Military Entrance Command (USMEPCOM) Tony Maravola The genesis of the USMEPCOM BPM and SOA project was a business requirement to make the exchange of data real time and more efficient. The original project, named by the functional proponent as Data Exchange/Top Of System Interface […]

Best BPM Application that Demonstrates the Use of Standards: European Union’s GENESIS Project Harald Kuehn GENESIS was an EU-co-funded project where cross-organizational / cross-country B2B and B2G processes were implemented using UBL, BPMN, BPEL, and CCTS. Besides BOC (Austria), the implementation partners were from SAP (Germany), Insiel (Italy), Singular (Greece), and Logo (Turkey). User partners […]

The Case for Business Process Management Jeremy Westerman In this Case Study, Jeremy Westerman, Senior Product Marketing Manager for TIBCO, builds a detailed case for BPM. He defines the BPM concept and highlights its importance to an enterprise’s ability to stay competitive and remain agile in a constantly changing global marketplace. He further illustrates his […]

University of California, San Diego In an effort to become more process-driven – to understand its processes, and to prioritize future improvement efforts – UCSD and the Auxiliary & Plant Services group undertook the creation of an Enterprise Asset Management (EAM) system.

Arizona Public Service The business driver behind the development of this application was a catastrophic fire that destroyed five transformers at an Arizona Public Service (APS) substation. That fire impacted 400,000 customers, caused millions of dollars worth of damage, and required a rebuild of the substation. As part of the corrective action plan that was […]

Executry/Probate Case Management Solution Donald Gordon In what is truly a story for our time, Donald Gordon, a Partner in Blackadders Solicitors in Dundee, Scotland, describes how the firm’s IT team set out to improve the overall client experience, and in the process, managed to increase operational efficiency for Executries, within their Private Client division, […]

Walking the BPM Walk: How Appian Uses its own Technology to Drive its Business Faced with the need to maintain a competitive edge in the hot enterprise software market, Appian decided to “practice what they preached” and implement their own software as a solution. This Case Study relates the story and reveals some predictable outcomes […]

Excellus Blue Cross Blue Shield Sue Meyers When several Blue Cross Blue Shield programs in upstate New York merged, each organization brought its own business processes and IT systems to the new entity. Because they were so different, yet had to be consolidated, the new entity, Excellus Blue Cross Blue Shield, decided to first complete […]

Business Systems-Support Case Study In Keith Harrison-Broninski’s reply to my November Advisor, and in my reply below, the discussion centers on the value of Role Activity Diagramming (RAD). RAD is a modeling notation that its advocates believe is more appropriate for representing “human-driven” processes. This case study, developed by Harrison-Broninski for a global manufacturing company, […]