Book Reviews

Book Reviews include short reviews of current books we feel may be of particular interest to members of the business process community.  All Book Reviews are posted in chronological order, beginning with the most recent posting.

The Integrated Enterprise Excellence System by Forrest W. Breyfogle III

The Integrated Enterprise Excellence System by Forrest W. Breyfogle III Here is a book in a series that shows how Six Sigma can be extended to provide a basis for Business Process Management. By combining Six Sigma with Lean, Balanced Scorecard, Strategic Planning and the Theory of Constraints, Forrest Breyfogle shows how a process improvement […]

Beyond Business Process Improvement, On To Business Transformation: A Manager’s Guide, by John C. Jeston

Beyond Business Process Improvement, On To Business Transformation: A Manager’s Guide, by John C. Jeston. Beyond process redesign is business redesign – and the kinds of major changes that Hammer argued should be the real goal of process change efforts. John Jeston has written a book about how to make major change happen.

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management, edited by Layna Fischer

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management, edited by Layna Fischer. For many years now, Layna Fischer has been editing an annual review in conjunction with the Workflow Management Coalition. This year she has put together a book on Adaptive Case Management and Knowledge Workers. Readers who are interested in dynamic processes […]

BPM Boots on the Ground by Jim Boots

BPM Boots on the Ground by Jim Boots This month we look at a new book by Jim Boots, who writes about his process journey in his many years as a BPM Manager at Chevron.

Lean IT: Enabling and Sustaining Your Lean Transformation

Lean IT: Enabling and Sustaining Your Lean Transformation Paul Harmon offers praise for this recently published book by two renowned practitioners of Lean IT.

Metrics: How to Improve Key Business Results by Martin Klubeck

Metrics: How to Improve Key Business Results by Martin Klubeck Russ Cheesman Russ Cheesman presents an overview of the methods prescribed in this recently published book, and recommends it to all interested in examining their oroganization’s metrics program.

The Problem Solving Memory Jogger (2nd Ed) by Michael Brassard, et al.

The Problem Solving Memory Jogger (2nd Ed) by Michael Brassard, et al. Harmon offers a brief review of an updated version of a portable guide in the popular Memory Jogger series.

The Truth About Green Business by Gil Friend.

The Truth About Green Business by Gil Friend. This book is a report on leading companies that are embracing low energy and sustainable business models by one of the prominent consultants in the field.

The New Edge in Knowledge by Carla O’Dell and Cindy Hubert

The New Edge in Knowledge by Carla O’Dell and Cindy Hubert This book is a report on the current state of knowledge management in large organizations. It’s written by two experts from APQC, which has a well-established reputation for its work in promoting and benchmarking best practices in this domain.

Taming the Unpredictable. Edited by Layna Fischer

Taming the Unpredictable. Edited by Layna Fischer This book is the second collection of articles that the Workflow Management Coalition (WfMC) has assembled to describe how software vendors are extending their products to support complex processes that frequently change or depend on dynamic interactions among numbers of individuals.

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