Book Reviews

Book Reviews include short reviews of current books we feel may be of particular interest to members of the business process community.  All Book Reviews are posted in chronological order, beginning with the most recent posting.

To Sell is Human: The Surprising Truth About Moving Others by Daniel H. Pink

To Sell is Human: The Surprising Truth About Moving Others by Daniel H. Pink Tom Bellinson finds Daniel Pink’s approach to selling unique and definitely worth the read. The author recognizes that everyone needs sales skills, regardless of their job title, and that the world has changed since the old sales techniques were developed.

The Lean Startup by Eric Ries

The Lean Startup by Eric Ries In this review, Tom Bellinson urges readers, even those not involved in a startup, to read this book. All businesses in the 21st Century are expected to be establishing products, services and/or markets on an almost continual basis, and The Lean Startup contains excellent advice on doing just that.

Strategy and Business Process Management by Carl F. Lehmann

Strategy and Business Process Management by Carl F. Lehmann Relating process to strategy is continually cited in the BPTrends BPM Market surveys as a major concern among respondents.This month we look at a book that discusses the relationship between an organization’s strategy and business process management.

Exemplary Performance by Paul Elliott and Al Folsom

Exemplary Performance by Paul Elliott and Al Folsom. Here’s a new book that describes how organizations might think about managing their human resources to achieve superior results. There are a number of diagnostic tools that are widely used by human performance technologists, and this book focuses on a subset of those tools that are used […]

Knowledge Automation by Alan N. Fish

Knowledge Automation by Alan N. Fish. This is one of the important books behind the current shift from business rules to decision management and a major step toward thinking of processes and rules as two sides of the same coin.

The Integrated Enterprise Excellence System by Forrest W. Breyfogle III

The Integrated Enterprise Excellence System by Forrest W. Breyfogle III Here is a book in a series that shows how Six Sigma can be extended to provide a basis for Business Process Management. By combining Six Sigma with Lean, Balanced Scorecard, Strategic Planning and the Theory of Constraints, Forrest Breyfogle shows how a process improvement […]

Beyond Business Process Improvement, On To Business Transformation: A Manager’s Guide, by John C. Jeston

Beyond Business Process Improvement, On To Business Transformation: A Manager’s Guide, by John C. Jeston. Beyond process redesign is business redesign – and the kinds of major changes that Hammer argued should be the real goal of process change efforts. John Jeston has written a book about how to make major change happen.

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management, edited by Layna Fischer

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management, edited by Layna Fischer. For many years now, Layna Fischer has been editing an annual review in conjunction with the Workflow Management Coalition. This year she has put together a book on Adaptive Case Management and Knowledge Workers. Readers who are interested in dynamic processes […]

BPM Boots on the Ground by Jim Boots

BPM Boots on the Ground by Jim Boots This month we look at a new book by Jim Boots, who writes about his process journey in his many years as a BPM Manager at Chevron.

Lean IT: Enabling and Sustaining Your Lean Transformation

Lean IT: Enabling and Sustaining Your Lean Transformation Paul Harmon offers praise for this recently published book by two renowned practitioners of Lean IT.

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