BPM at Ampirical

Ampirical is a Louisiana-based power-generation engineering services firm founded in 2006. Jim Boots, a BPM consultant and frequent contributor to BPTrends, and his co-author, Aris Kyriakides , an Ampirical employee, joined forces to tell the success of Ampirical’s BPM story. They provide the key contributors to that success, a story well worth the read and one that could help you in working on your own BPM projects.

Winning at Hyperautomation

Andrew Spanyi declares that “Digital transformation is no longer a luxury for most organizations – it’s a necessity.” Gartner coined the term “hyperautomation” to represent the concurrent application of multiple digital tools in automating tasks and processes. Andrew believes Process Professionals are well positioned to make a major contribution to the success of hyperautomation. Read why and how.

Super Users in Action: Bottom-Up Channel

To succeed with Continuous Improvement projects requires the involvement of the entire team. All the team members must believe they can contribute and are being consulted. Laila Mara Pesoa offers invaluable advice on how to achieve that ideal state.

How to Build Better Relationships with Your Customers

Lewis Robinson offers some useful tips that based on his personal experience, every small business owner needs to know in order to achieve long term success.

Rethinking Robotic Process Automation (RPA)

Mark McGregor addresses the fact that, while people, process, and technology has long been seen as the key to success in improvement and transformation efforts, when it comes to people, there is a tendency to talk about people as a commodity. In this Article, he exhorts us to replace “they” with “you and me,”—a welcome change that might have a transcendent effect on using and applying technology. Interesting thought, yes?

Super Users in Action: Support IT Support

In previous Articles Laila discussed the three dimensions of the Super User role. Here, she takes up the last dimension—the Super User’s role in dealing with IT.

Everything About a Business Analyst’s Experience with Agile

Every agile team requires all the team members to have considerable information, such as ads of flexibility, discipline, and commitment in a manner that embraces continuous evolution. These requirements are not easy to achieve. However, an experienced agile business analyst offers suggestions to enable their implementation.

Business Process Management Systems (BPMS) Reimagined?

What does Mark McGregor think will be BPMS reimagined? “The next generation of BPMS won’t be startling in that it is likely to only actually deliver on the promise of earlier ideas.” Hmm—Why? Read what’s inside to find out.

How Process Practitioners Can Improve Digital Transformation Success

Andrew Spanyi makes a convincing case that they can do so by advocating for a customer centered, process based view, in stark contrast to operating in silos. An idea whose time has come?

6 Ways To Provide Customers With a Safe Online Shopping Experience

Lewis Robinson acknowledges that consumers must provide some form of personal information to vendors in order to transact business with them. And, we have all heard horror stories of major information security breaches, and are increasingly reluctant to do provide the personal information necessary to do business with companies we don’t know well. So how do businesses build trust with us, their customers? Lewis provides 6 easy to implement steps to do so.