6 Ways To Provide Customers With a Safe Online Shopping Experience

Lewis Robinson acknowledges that consumers must provide some form of personal information to vendors in order to transact business with them. And, we have all heard horror stories of major information security breaches, and are increasingly reluctant to do provide the personal information necessary to do business with companies we don’t know well. So how do businesses build trust with us, their customers? Lewis provides 6 easy to implement steps to do so.

Process Wars – Process Mining vs. Process Modeling

Mark McGregor believes the “religious war” between Process Modeling and Process Mining boils down to the belief is that process modeling is about theory, and process mining is about facts. Many proponents of process mining suggest that the machine captured and visualized views actually replace and eliminate the need for process modeling tools. They argue that process modeling tools don’t represent reality and that only mined models are real. Read Mark’s interesting thoughts on this controversial topic.

How Can BPM Affect Your Construction Employees?

Companies of all sizes are looking for ways to better manage time, assets and employees. In this Article, Lewis Robinson discusses the growing popularity of BPM as a solution across all industries and the reasons why.

Customer Experience and Process Management: A Winning Combination

Recent research revealed that “‘customer-centric’ organizations are 38% more likely to report greater profitability than those that are not.” Andrew Spanyi provides the key actions necessary to take advantage of customer experience to drive performance improvement.

Overcoming Challenges Involved in Remote Work

Lewis Robinson also has some suggestions for facing the challenges of working from home. Here are Lewis’ tips for working remotely, which he feels will help you and your employees to overcome them.

Front Line Leadership: Get Results from your Team When No One is in The Office

Mark McGregor believes that despite the strangeness of quarantine, you still have the opportunity to lead your team effectively and provides five useful suggestions to accomplish this goal.

The Evolving Role of Process Practitioners

Andrew Spanyi, a business process consultant and training manager, defines what he believes to be the skills that process professionals must develop if they are to take their rightful place in the digital business environment of the future.and explores the impact that the expanding assortment of digital tools is likely to have on process practitioners.

Super Users in Action: Training, Part II – Changes Driven by Learning

Laila Māra Rizoto-Vidala-Pesoa, a Process and Knowledge Management expert at Cabot Corporation, continues her discussion of the Super User’s training role that she began in her January Article. Here she asks what type of changes does the Super User enable.

6 Ways To Create a Top-Performing Business

Getting and keeping your company in great shape might seem daunting, but it doesn’t have to be. Lewis Robinson reminds readers that, business goals aren’t reached overnight and suggests 6 ways to help get your company performing at its best.

There’s Always a Time for Process

Mark McGregor suggests that during times of crisis, processes become more critical, so don’t look elsewhere for solutions. He offers four particular activities to carry out on your process portfolio. Read his article for timely and useful advice for overcoming the crisis anxiety and remaining productive.

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