What is CRM and Why Should Your Business Be Using It?

Lewis Robinson, a frequent contributor to our pages, asks, “When it comes to CRM, are you wondering what all the buzz is about?” Lewis sees CRM as a powerful tool for any business that involves sales. Read why.

10 Ways AI is Transforming BPM

Anthony Lysak , CEO of Scanteam/Pro, tells how AI is transforming business operations. Although we’re still waiting to see business operations make the best use of AI, Anthony details current successful applications with hopes of many more in the future.

What is CRM and Why Should Your Business Be Using It?

Lewis Robinson, a frequent contributor to our pages, is a CRM (customer relationship management) enthusiast. Take a look at just some of the ways he believes CRM can transform your business.

Super Users in Action: Top-down Channel

Laila Mara Pesoa continues her discussion of the Super User’s responsibilities—this month addressing his/her determination of how best to disseminate to the team information about changes management intends to make. What are the most suitable format and strategy to facilitate the greatest acceptance by the workers who will be faced with the change?

8 Fun Office Potluck Themes

Potlucks are a popular way for coworkers to enjoy some tasty food and fellowship. However, the same old potato salad and hamburgers can get boring after a while. Lewis Robinson thinks you could spice up your next office potluck with one of the fun themes he suggests.

Simple Ways to Encourage Better Workflow around the Office

Lewis Robinson, a frequent contributor to our pages, believes that to maximize the potential of your company, you need to devise a strategy that addresses specific issues, and workflow is a major one. Read his easy to adopt simple steps.

Process Automation: Automate Where Returns Are

The ultimate goal for automation should be to increase throughput from the overall process rather than reducing processing time for one of the activities. Gangesh Dubey and Samandeep Singh explain why in this detailed article.

Easy Skills You Can Improve for Your Business

Lewis Robinson provides a succinct description of a few skills you should master if you want your business to be a smashing success. It’s definitely worth the read.

SAP Acquisition of Signavio Heralds a Seismic Shift in the Process Mining, Modelling and Management Markets

Mark McGregor predicts that last month’s SAP announcement of the acquisition of Signavio will radically change several process-related markets. A bold statement that makes this Article required reading. Do you agree with Mark’s conclusion?

The Basics of Business Finances

Lewis Robinson, a business consultant and frequent contributor to BPTrends, knows that managing a company is no easy feat and that the managing an organization’s finances is key to success. Lewis provides a succinct summary of what you need to know to master business finance.

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