How to Build Better Relationships with Your Customers

Lewis Robinson offers some useful tips that based on his personal experience, every small business owner needs to know in order to achieve long term success.

Rethinking Robotic Process Automation (RPA)

Mark McGregor addresses the fact that, while people, process, and technology has long been seen as the key to success in improvement and transformation efforts, when it comes to people, there is a tendency to talk about people as a commodity. In this Article, he exhorts us to replace “they” with “you and me,”—a welcome change that might have a transcendent effect on using and applying technology. Interesting thought, yes?

Super Users in Action: Support IT Support

In previous Articles Laila discussed the three dimensions of the Super User role. Here, she takes up the last dimension—the Super User’s role in dealing with IT.

Everything About a Business Analyst’s Experience with Agile

Every agile team requires all the team members to have considerable information, such as ads of flexibility, discipline, and commitment in a manner that embraces continuous evolution. These requirements are not easy to achieve. However, an experienced agile business analyst offers suggestions to enable their implementation.

Business Process Management Systems (BPMS) Reimagined?

What does Mark McGregor think will be BPMS reimagined? “The next generation of BPMS won’t be startling in that it is likely to only actually deliver on the promise of earlier ideas.” Hmm—Why? Read what’s inside to find out.

How Process Practitioners Can Improve Digital Transformation Success

Andrew Spanyi makes a convincing case that they can do so by advocating for a customer centered, process based view, in stark contrast to operating in silos. An idea whose time has come?

6 Ways To Provide Customers With a Safe Online Shopping Experience

Lewis Robinson acknowledges that consumers must provide some form of personal information to vendors in order to transact business with them. And, we have all heard horror stories of major information security breaches, and are increasingly reluctant to do provide the personal information necessary to do business with companies we don’t know well. So how do businesses build trust with us, their customers? Lewis provides 6 easy to implement steps to do so.

Process Wars – Process Mining vs. Process Modeling

Mark McGregor believes the “religious war” between Process Modeling and Process Mining boils down to the belief is that process modeling is about theory, and process mining is about facts. Many proponents of process mining suggest that the machine captured and visualized views actually replace and eliminate the need for process modeling tools. They argue that process modeling tools don’t represent reality and that only mined models are real. Read Mark’s interesting thoughts on this controversial topic.

How Can BPM Affect Your Construction Employees?

Companies of all sizes are looking for ways to better manage time, assets and employees. In this Article, Lewis Robinson discusses the growing popularity of BPM as a solution across all industries and the reasons why.

Customer Experience and Process Management: A Winning Combination

Recent research revealed that “‘customer-centric’ organizations are 38% more likely to report greater profitability than those that are not.” Andrew Spanyi provides the key actions necessary to take advantage of customer experience to drive performance improvement.

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