The Agile Practitioner: Agile Documentation

Tom Bellinson advises against standardization. If there’s one takeaway here, it is this: don’t standardize on one or two tools and force everyone to use them for their solution. Allow people to find the tools that fit their particular needs. This practice, he believes will result in a more productive staff and better outcomes that will more than justify the cost of the extra tools.

September 2020

6 Ways To Provide Customers With a Safe Online Shopping Experience

Lewis Robinson acknowledges that consumers must provide some form of personal information to vendors in order to transact business with them. And, we have all heard horror stories of major information security breaches, and are increasingly reluctant to do provide the personal information necessary to do business with companies we don’t know well. So how do businesses build trust with us, their customers? Lewis provides 6 easy to implement steps to do so.

Harmon on BPM: Process Improvement at a Casino

Paul recently received a solicitation for a Process Management job at a casino. He read the job description, and then considered how he might approach the opportunity. Read his thoughts on how he would prepare for the proposal and what process activities he would emphasize.

Process Wars – Process Mining vs. Process Modeling

Mark McGregor believes the “religious war” between Process Modeling and Process Mining boils down to the belief is that process modeling is about theory, and process mining is about facts. Many proponents of process mining suggest that the machine captured and visualized views actually replace and eliminate the need for process modeling tools. They argue that process modeling tools don’t represent reality and that only mined models are real. Read Mark’s interesting thoughts on this controversial topic.

Performance Architecture: The Case of the Moving Building

Roger Addison, Carol Haig and their guest author, Mark Johnson, relate the true story of a building where unwanted movement was occurring. The building’s owner brought in a forensics team that specialized in architecture, engineering, and construction to help determine the root cause of the movement. Read what the forensics team concluded.

Practical Process: Activating process-based management

Roger Tregear’s Column talks about why Process-based Management is a continuous cycle, driven by a well-defined target performance profile and shaped by continuous performance analysis – not just about isolated process-improvement projects. When we activate process-based management we take the idea of genuine continuous improvement seriously. Read details of how you can achieve continuous improvement in your organization and the benefits that will accrue.

July 2020

Harmon on BPM: Brett Champlin and the ABPMP

Paul eulogizes Brett Champlin and enumerates his many contributions to establishing the Association of Business Process Management Professionals as the respected BPM professional organization it is today.

The Agile Practitioner: Workflow

In this Column, Tom talks about two topics that consistently come up in software development, but, he insists, they can most definitely apply to other product development processes as well: The amount of work in progress and the coupling/interdependency of components.

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