Harmon on BPM: Improving IT Productivity

Paul takes a close look at 3 cases to chronicle efforts in the last fifty years to improve information systems productivity—the failures and finally, success. It’s an engaging narrative that reads like good must read nonfiction.

What is CRM and Why Should Your Business Be Using It?

Lewis Robinson, a frequent contributor to our pages, asks, “When it comes to CRM, are you wondering what all the buzz is about?” Lewis sees CRM as a powerful tool for any business that involves sales. Read why.

Digital Transformation: Digital Transformation and the New Normal

One year ago in this Column Mike Rosen made some predictions regarding the phases of recovery from the COVID-19 pandemic. One year later, he takes a look at those predictions to see how accurate they were and what we’ve learned about the emerging new normal.

Business Rules Solutions: Concept Models: Who Are They For?

Concept models are for people in a great many areas of the business. Ron suggests we think of concept models as the new Knowledge Commons for the business. In Ron’s Column this month, find out all the roles that can benefit from a concept model. You’ll be surprised!

Class Notes: The BPM Context Matrix – A Framework for Context-Aware Business Process Management (BPM)

In this leading edge Column, Jan vom Brocke and his colleagues, Manuel Weber and Thomas Grisold present a BPM context framework to identify essential attributes to pinpoint the contextual requirements of business processes. Here, they report on the first global level project using the matrix.

July 2021

June 2021

What is CRM and Why Should Your Business Be Using It?

Lewis Robinson, a frequent contributor to our pages, is a CRM (customer relationship management) enthusiast. Take a look at just some of the ways he believes CRM can transform your business.

Practical Process: A New As Is–Making Process Improvement Real

Roger Tregear states at the beginning of his Column that “The purpose of a successful Process Improvement Project (PIP) is to create, not a To Be, but a new As Is.” The work is not done until the change projects are completed, and the benefits have been delivered. Without delivered, proven, valued business benefits the PIP was, by our own process definitions, a waste. Steps to assure your improvement project is not a waste are inside.

Harmon on BPM: Digital Birding

Paul uses his considerable birding experience and the fact that birding apps are going digital to discuss the fact that companies are increasing their digital operations and more often than not begin with a struggle to understand their resources and break old habits. Once that step is completed, things prove to be much easier and more efficient. Read his Column for details.

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