Business Architecture: Measuring Performance, Part 2

In Part 1 of this two-part series, Roger provided a list of key performance indicators and how to apply them. In Part 2, he elaborates on the structure of measurement and what you should consider to achieve an accurate and useful measure of your processes.

Tell us a little about how your organization approaches large business transformation projects?

Chatbots Leading the way in Enterprise Process Improvement

Renat Zubairov , CEO of elastic io, says that industry experts are encouraging businesses to explore the potential of chatbots. For companies where huge infrastructure and thousands of servers are a reality, creating that automatic chat at the start of an interaction with the customer is a strategy that works. Read why in this thought provoking Article.

Harmon on BPM: Toward an Agile BPM Methodology, Part 1, Identifying Problems

The Agile approach opposes the formal process methodologies that put more emphasis on developing an architecture and surveying an organization. The main driver for this change is the growing role that transformative technologies are playing in our organizations. In this first Column on an agile BPM approach, Paul addresses one issue: identifying the opportunity to be addressed by the new technology.

TBM Adds to BPM Practices in Constantly Changing IT Framework

Alex-Paul Manders is an expert in TBM, Technology Business Management, and in this Article explains why this framework serves as an efficient complement to BPM.
The author says that TBM, and how it coincides with the goals of BPM, creates a better understanding of the interplay between technology and the business processes that the technology enables.

Business Rules Solutions: New Knowledge Paradigm, a Single Source of Business Truth

Ron Ross suggests that you start thinking about managing core business knowledge as an asset. He believes that the new knowledge paradigm offers boundless opportunities and says that “Digital won’t get you there alone – knowledge is the fodder.” Read Ron’s Column for his insights into the new knowledge paradigm.

Please Take the BPT Survey

www.BPTrends.com is currently undertaking its bi-annual survey of the BPM market, and I’d like to urge everyone who hasn’t already taken it to take a few minutes and complete it. It located here: https://www.surveymonkey.com/r/6ZHFK57 As in the past, we ask a wide range of questions to try to understand the current interest in business process […]

Harmon on BPM: Business Process Conferences

In this Column, Paul discusses the decline in Conferences focused on BPM which he attributes to the idea that “we are currently in a lull, waiting for some new development to put fresh wind in the process sails.” He provides commentary on the fall 2017 conferences and looks forward with great enthusiasm to spring 2018 conferences.

Are you planning on going to a process conference to learn or network?

People’s Perception of Change

Gina Abudi, President of Abudi Consulting Group, presents a brief discussion of People’s Perception of Change.

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