A Gas to Liquids Generic Business Architecture

Adrian Grigoriou, an executive Enterprise Strategy and Architecture Consultant, believes that a single page diagram, illustrating the core enterprise business functions and flows, is key for stakeholders to understand the enterprise and align their points of view. He presents the model in this article along with the benefits and instructions for how to use it.

Harmon on BPM: The Fourth Edition of Business Process Change

Paul discusses the history of his landmark book on process change and explains the updates and changes to accommodate new trends and practices that readers will experience in the brand new 4th Edition, just published this spring.

The Agile Practitioner: Getting the Data

Tom Bellinson asserts that “To understand what is meant by “long-range planning,” we need to go back to the traditional approach to product planning.” In addition to gathering evidence, good product managers should also be directly interacting with users and associated product stakeholders.

The Death of Process Mining?

In his June Column, Paul Harmon mentioned process mining as a tool to assist process analysts and made a reference to the first “International Conference on Process Mining.” Mark McGregor attended the meeting and, in this article, he shares his insights and observations.

Practical Process: Measuring Business Process Performance

Roger Tregear claims that if we aren’t measuring process performance, we aren’t managing processes, and we can’t know if we are improving them. Process performance measurement is a vital enabler of process-based management.

Frameworks: Driving Value: Why Do Organizations Use Frameworks?

Holly Lyke Ho Gland, a principal research lead at APQC, finds that as business needs and the role of process practitioners continues to evolve, practitioners continue to find ways to apply frameworks to help execute their work – because ultimately, frameworks help organizations save time and improve the efficiency of their projects.

Digital Transformation: Turning Data into Value

Having lots of data is not the key to value; rather it is what you do with it that counts. So, what is the key to turning data into value? In his Column this month, Mike Rosen offers five steps to accomplish that goal.

June Poll

From Process Excellence to Customer Excellence

Mark McGregor believes the process community is facing new opportunities and threats in equal measure. The threats are coming from the various Customer Service communities which, his analysis suggests, are intensely aligned with the agenda of the business leadership. Their success is due to a great extent to their “outside in” approach. Read Mark’s Article to better understand “outside-in” and why combining Customer Service with Process Management delivers a vastly improved customer experience.

Performance Architecture: The Docent as Zoo Ambassador

As I did, you may well wonder what a zoo docent has to do with performance architecture. To find out, you’ll just have to read what Roger and Carol observed and be prepared for some surprising and interesting insights into what a zoo docent does and how it relates to process.

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