June 2020

Harmon on BPM: Thinking about Post-Pandemic Processes

Our May survey revealed that 17% of our readers are still working at their normal place of employment. At the same time about 60% of our readers are still working, but working at home. Others have been laid off. Paul observes that this is a time of business disruption from which we’re not likely to recover for a long time. So, what might be the long lasting effects of this disruption?

Digital Transformation: Turning Data Into Value

Mike Rosen asks – “So, what is the key to turning data into value?” Mike’s answer – A Digital Transformation Paradigm. Read his Column for a comprehensive description of a paradigm that he believes will prove very valuable in making better use of your data.

Performance Architecture: Where Geary Rummler’s Work and Business Process Intersect

Roger Addison and Carol Haig review the major contributions made by Geary Rummler to the work of, business process specialists, instructional designers and others who seek to help organizations meet and exceed performance goals. Read their Column to learn more about Geary and his long lasting impact on business processes.

Overcoming Challenges Involved in Remote Work

Lewis Robinson also has some suggestions for facing the challenges of working from home. Here are Lewis’ tips for working remotely, which he feels will help you and your employees to overcome them.

Front Line Leadership: Get Results from your Team When No One is in The Office

Mark McGregor believes that despite the strangeness of quarantine, you still have the opportunity to lead your team effectively and provides five useful suggestions to accomplish this goal.

The Evolving Role of Process Practitioners

Andrew Spanyi, a business process consultant and training manager, defines what he believes to be the skills that process professionals must develop if they are to take their rightful place in the digital business environment of the future.and explores the impact that the expanding assortment of digital tools is likely to have on process practitioners.

Business Rules Solutions: Blueprinting Business Knowledge: Concept Models

Ron Ross asks readers to “Think of the challenge of miscommunication as essentially needing to redesign concepts to get everyone on the same page – that is, to create shared understanding.” He proposes applying a concept model. Get a quick introduction to the industry-wide motivation for concept models in Ron’s column this month.

Super Users in Action: Training, Part II – Changes Driven by Learning

Laila Māra Rizoto-Vidala-Pesoa, a Process and Knowledge Management expert at Cabot Corporation, continues her discussion of the Super User’s training role that she began in her January Article. Here she asks what type of changes does the Super User enable.

Harmon on BPM: Major Transformation, Incremental Improvement and AI

Paul exhorts readers to think beyond the idea that AI is nothing more than Robotics Process Automation. “AI is a call to think big – to imagine new futures and new industries – to imagine transformed business processes.” Read his Column to learn why he thinks this is so.

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