Performance Architecture: A Few Final Words

In 2009 Roger Addison and Carol Haig wrote Performance Architecture: The Performance Technology Landscape, their first Column for this publication. With this Column they offer their closing words for their BPTrends readers. We will miss them.

How to Build Better Relationships with Your Customers

Lewis Robinson offers some useful tips that based on his personal experience, every small business owner needs to know in order to achieve long term success.

Harmon on BPM: Process Improvement in Slow Times

Process work goes on continuously. At any given time in any specific organization, someone is working to make specific activities more efficient or effective.

The Agile Practioner: The Product Organization

Products can take countless shapes and forms. In the software industry, in which Tom Bellinson works products are actually provided as a service to the customer, but make no mistake, we are a product company. Tom Bellinson expounds upon what a produce company means.

Frameworks: Toolkit for Process Re-Engineering

Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee satisfaction, and increasing market share. Holly gives us some of her thoughts on how those goals might be achieved.

Rethinking Robotic Process Automation (RPA)

Mark McGregor addresses the fact that, while people, process, and technology has long been seen as the key to success in improvement and transformation efforts, when it comes to people, there is a tendency to talk about people as a commodity. In this Article, he exhorts us to replace “they” with “you and me,”—a welcome change that might have a transcendent effect on using and applying technology. Interesting thought, yes?

December 2020

November 2020

Super Users in Action: Support IT Support

In previous Articles Laila discussed the three dimensions of the Super User role. Here, she takes up the last dimension—the Super User’s role in dealing with IT.

Everything About a Business Analyst’s Experience with Agile

Every agile team requires all the team members to have considerable information, such as ads of flexibility, discipline, and commitment in a manner that embraces continuous evolution. These requirements are not easy to achieve. However, an experienced agile business analyst offers suggestions to enable their implementation.

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