When you start thinking about managing core business knowledge as an asset you'll be amazed at the ideas cropping up. Digital won't get you there alone – knowledge is the fodder.
Where are your business rules today? For most companies the answer is everywhere in general and nowhere in particular. The new knowledge paradigm, business knowledge engineering, is ultimately based on the notion of a single source of business truth.
Say 'single source of business truth' and many professionals immediately think it's about data or information or meta-data. No! I mean explicit operational business knowledge in the form of business rules along with comprehensive traceability.
What are the goals for a trusted single source of truth?
Empower compliance
Retain operational knowledge
Enhance business agility
Reduce 'maintenance' costs
Who would a single source of truth serve? One audience is IT, but by no means is IT the only or even the primary audience. A sample of various audiences is presented in Figure 1.

Figure 1. Sources and Audiences for a Single Source of Business Truth
All audiences in an organization should be able to work off a single trusted source of truth for operational business knowledge no matter what their specific responsibilities. No one should be reinventing the wheel at every go.
The new knowledge paradigm offers boundless opportunities. Think about the potential for rapidly mainlining new business products. Consider how it could be used to produce timely and highly accurate training materials for line workers. When you start thinking about managing core business knowledge as an asset you'll be amazed at the ideas cropping up. Digital won't get you there alone—knowledge is the fodder.
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