Business Process Management and the Balanced Scorecard by Ralph Smith
Many companies have adopted Balanced Scorecard as a way of evaluating managerial performance. A significant number have moved beyond the basic model and now use Strategy Mapping to align their process and organization goals. This book looks at how BPM and Balanced Scorecard can be used together.
Business Process Management and the Balanced Scorecard by Ralph Smith
March 6, 2007 , By