Business People Use BPMS

The BPTrends mini-poll for November asks readers to tell us about how their organizations are using BPM Software.

My general impression was that BPMS tools were being preimarily used by IT people to develop software applications that were then used by business people.  We haven't had too many responses yet, but those we have had suggest that business analysts and business managers are using BPMS tools to define processes and to make improvements in processes.  If this is wide-spread it will mean that BPMS applications come closer to the ideal defined by Smith and Finger in their 2003 BPM book.  And that, in turn, will mean that business managers are more engaged in improving their own processes than I had imagined.

Hopefully more readers will respond and we will get a stronger picture of BPMS usage before the month is out.


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