Business Innovation: A Balanced Appraoch
In their initial BPTrends Column, Victor Howard and Clay Richardson define three concepts imperative to understanding and guiding business innovation. They then go on to discuss the first of these concepts – Creating Value. Read their Column to learn how “ease and grace” relate to Creating Value and the Process of Innovation which, they contend, should be disciplined but not over-engineered.
Victor Howard
Victor Howard is Sr. Director of Marketing and Customer Care for Gexa Energy. Victor has more than 18 years experience delivering large-scale customer-centric business transformation, institutionalizing the use of analytics in decision-making, improving business with BPM and Six Sigma, and deploying best-in-class strategies and capabilities for customer loyalty marketing, demand generation, and marketing process management. Prior to joining Gexa Energy, he held marketing, operations and consulting, leadership positions with The North Highland Company, Hewlett-Packard, Chase Manhattan, and May Company Department Stores. Victor holds a B.B.A. in Marketing from Texas A&M University and a M.B.A. in Marketing from University of St. Thomas.
Victor can be contacted by email at victor.howard@yahoo.com or on his Ideas-to-Action blog at http://victorhoward.typepad.com.
Latest posts by Victor Howard (see all)
- Innovation: Customer Experience – The Marriage of Marketing and Business Process - October 6, 2009
- Innovation: Leadership Qualities that Enable Innovation - May 5, 2009
- Innovation: Five Secrets for Delivering Process Improvement in less than 60 Days - May 6, 2008
- Innovation: Create an Atmosphere of Innovation - February 4, 2008
- Innovation: Accelerating Business Innovation - October 2, 2007
