Think of the company you know of that you think provides the best possible customer service. (Check one of each pair of options.)
June 2, 2019 @ 11:53 am
Let's consider what approach to a business process architecture your organization is using:
May 6, 2019 @ 9:36 am
Assuming your organization prefers simpler tools—like Visio—is that because?
April 1, 2019 @ 10:00 pm
So, what BPM software is your organization using?
March 3, 2019 @ 7:02 pm
What aspect of employee performance might your organization focus on in 2019? (You can choose more than one.)
February 4, 2019 @ 9:53 am
- Or do you think the service evolved more or less naturally without a lot of planning (4%, 1 Votes)
- Do you think business process people were involved in creating the service that pleases you, (26%, 7 Votes)
- Or a small organization. (0%, 0 Votes)
- Is the company providing the service at a large organization? (33%, 9 Votes)
- Or is the service provided by an employee (22%, 6 Votes)
- Is the service essentially automated -- delivered via a computer interface -- (15%, 4 Votes)
Total Voters: 10
Let's consider what approach to a business process architecture your organization is using:
- We have a detailed business process architecture, we gather data on performance, and we keep track of how things like software applications and employee training are tied to specific processes. (6%, 1 Votes)
- We have a business process architecture and we gather data each month or quarter to determine how each process is performing (0%, 0 Votes)
- We have a detailed business process architecture which we update whenever we modify a major business process (19%, 3 Votes)
- We have a simple diagram that shows all our major business processes (25%, 4 Votes)
- We have models for some of our important business processes, but they aren't integrated or systematic (31%, 5 Votes)
- We have a business architecture, but it does not include a model of all our business processes (19%, 3 Votes)
Total Voters: 16
Assuming your organization prefers simpler tools—like Visio—is that because?
- We aren't interested in creating process management applications that a manager could use to control the day-to-day flow of a process. (20%, 4 Votes)
- Our managers use the tools and they don't like or need complex tools. (10%, 2 Votes)
- Our budgets are limited and we get tools like Visio as part of our Microsoft suite. (50%, 10 Votes)
- We are only modeling simple business processes. (20%, 4 Votes)
Total Voters: 20
So, what BPM software is your organization using?
- We use a variety of tools, including most of those described above. (4%, 1 Votes)
- We use process mining tools that examine databases to identify and quantify process patterns. (4%, 1 Votes)
- We use software tools to model and control the use of business rules for process decision making. (4%, 1 Votes)
- We use BPMS tools, modeling tools that can also monitor ongoing software while processes are being executed. (17%, 4 Votes)
- We only use simple modeling tools--like Visio--to describe processes. (61%, 14 Votes)
- None. We do our process work by hand. (10%, 2 Votes)
Total Voters: 23
What aspect of employee performance might your organization focus on in 2019? (You can choose more than one.)
- We will be focusing on gathering and sharing precise measures of employee performance so that everyone knows their contribution to the overall process effort. (0%, 0 Votes)
- We will be focusing on teaching supervisors or managers to reinforce employees in a more effective manner. (20%, 2 Votes)
- We will be focusing on improving employee motivation by rearranging incentives or providing a more reinforcing work environment. (10%, 1 Votes)
- We'll be focusing on teaching employees a generic skill or approach. (e.g. to be more curious to customers.) (10%, 1 Votes)
- We'll be focusing on teaching employees the use of a new technique or piece of hardware that will be used in an improved process. (10%, 1 Votes)
- We'll be focusing on teaching employees the steps involved in a new or improved business process we are introducing. (50%, 5 Votes)
Total Voters: 10
