State of BPM Survey Report 2013

by Grant HEnson

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The State of Business Process Management

Business Process Management (BPM) has been at the forefront of critical business topics since 2003. It has evolved with technological advancements, changing business landscapes, and emerging organizational needs.

In an attempt to provide a comprehensive overview of the BPM landscape's current state, in-depth surveys have been conducted, the results of which have been summarized in the "State of Business Process Management" report.

The report distills the responses from 309 respondents who took part in the survey in the fall of 2013. The data collected serves as a benchmark to gauge the evolution of BPM, with an analysis that compares these responses to those from four previous surveys conducted in 2005, 2007, 2009, and 2011.

The survey attracted responses from a diverse group of individuals, including business managers, BPM consultants, practitioners, and business analysts. They hail from a wide variety of international organizations with a keen interest in BPM. Given the diverse respondent base, the survey offers a robust and representative overview of organizations' understanding and application of BPM, current BPM activities, and planned BPM initiatives for the year 2014.

Defining BPM

However, deciphering a clear definition of BPM proves challenging. The term has extensive roots tracing back to the interest in business processes in the eighties and its evolution over time, encompassing Six Sigma, Business Process Reengineering, Workflow, and ERP software. Today, the term BPM holds varying interpretations across different communities – from executives, business process consultants, business analysts, and Six Sigma practitioners, to business architects, CIOs, and software developers.

By identifying the different usages of the term BPM, it sheds light on the goals of the different groups using the term. To mitigate confusion, the survey implemented multiple-choice questions with precise descriptions to ensure clarity in respondents' choices.

The Survey

The survey, conducted five times – in 2005, 2007, 2009, 2011, and 2013 – aims to monitor the evolution of the BPM market. The consistent use of similar questions across the surveys has facilitated a longitudinal study of the BPM market's development, providing one of the most comprehensive analyses of its kind.

Terms Used in This Report

This report uses several terms assumed to be familiar to most readers, including classifications of business process software products, the Capability Maturity Model Integration (CMMI) from Carnegie Mellon University, the BPM Pyramid, and Geoffrey Moore's method of classifying the development of technology markets. For readers unfamiliar with these terms, explanations are provided in Appendix I, Concepts Used in this Report.


The State of Business Process Management report provides a comprehensive overview of the BPM landscape's current state. It is a valuable resource for anyone interested in learning more about BPM, including its history, evolution, and current state. The report also provides insights into the future of BPM, which is likely to be shaped by factors such as the rise of cloud computing, the increasing use of big data, and the growing demand for agility and flexibility.

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