BPM Organization and Personnel: Building a BPM Support Group that Creates Value

BPM Organization and Personnel: Building a BPM Support Group that Creates Value
Jim Boots
In Part I of a series of Articles on BPM capability development, Jim Boots focuses on available options for corporations in establishing an efficient and effective BPM support group – the group responsible for developing and managing the standards, methods and technologies used by others across the enterprise. He calls on his thirty years of experience at Chevron Corporation to provide useful examples of how to achieve success in this effort.