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BPM in India: Bridging the Digital Divide Through the Mobile – A Process Perspective

July 7, 2009 , By

BPM in India: Bridging the Digital Divide Through the Mobile – A Process Perspective
In 2008, cell phone service expanded by 10 million connections per month in India—much of the expansion extending into rural areas. This phenomenal growth obviously presents unique opportunities and challenges. Jyoti Baht and Jude Fernandez examine the potential for Indian companies to extend their reach to a large, suddenly accessible rural population and how the mobile phone affects the management of business processes. Read this fascinating account of one aspect of an economy in transformation.

Jyoti Bhat

Jyoti Bhat

Jyoti Bhat leads the Business Process Management Research group within the Software Engineering and Technology Labs (SETLabs) of Infosys. Her current research interests include Process monitoring, simulation, process innovation, BPM governance and BPM-SOA methodologies She has 15 years of industry experience in software delivery, research and process consulting . She has expertise in several areas of Process Management, change management, software engineering including Object Oriented Analysis and Design, Requirements Analysis and Business Process Management. Jyoti has been the Program Manager for Infosys Strategic Initiatives, Metrics Program and several Process Improvement initiatives. She program managed the creation of the Business process repository and project management platform for Infosys. She is a certified CMMI Assessor and ISO Auditor. She has several publications on Process Management, Requirements Engineering and software engineering. One of the papers she co-authored titled "Measuring and Improving Process Capabilities — Best Practices" was awarded the Best practice paper in the SEPG conference APAC 2002.
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