BPM in India: BPM in e-Governance—Towards Citizen-Centric Processes
This month, Jyoti Bhat and Jude Fernandez explore four different e-governance initiatives in the Indian government; two at the national level, one involving both national and state governments, and one at the local city council level. In their analysis, they attempt to uncover the underlying processes and process technology dimensions of the operational transformation, the progress made, and the opportunities not yet addressed. In the final analysis, they conclude that it`s time to open the process window wider to bring in more fresh air. Read their Column to learn why they arrive at this conclusion.
Jyoti Bhat
Jyoti Bhat leads the Business Process Management Research group within the Software Engineering and Technology Labs (SETLabs) of Infosys. Her current research interests include Process monitoring, simulation, process innovation, BPM governance and BPM-SOA methodologies She has 15 years of industry experience in software delivery, research and process consulting . She has expertise in several areas of Process Management, change management, software engineering including Object Oriented Analysis and Design, Requirements Analysis and Business Process Management.
Jyoti has been the Program Manager for Infosys Strategic Initiatives, Metrics Program and several Process Improvement initiatives. She program managed the creation of the Business process repository and project management platform for Infosys. She is a certified CMMI Assessor and ISO Auditor. She has several publications on Process Management, Requirements Engineering and software engineering. One of the papers she co-authored titled "Measuring and Improving Process Capabilities — Best Practices" was awarded the Best practice paper in the SEPG conference APAC 2002.
Latest posts by Jyoti Bhat (see all)
- BPM in India: The Career Portfolio - March 1, 2011
- BPM in India: BPM in e-Governance—Towards Citizen-Centric Processes - December 7, 2010
- BPM in India: Spreading their Wings – Home-Grown Indian BPM Products - July 6, 2010
- BPM in India: BPM and Quality Management—Will the Twain Meet? - April 6, 2010
- BPM in India: Lifting the Veil - December 2, 2009
