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BPM in India: BPM and Quality Management—Will the Twain Meet?

April 6, 2010 , By

BPM in India: BPM and Quality Management—Will the Twain Meet?
Quality management has buy-in and commitment from senior management in most Indian companies, while BPM resides in the domain of IT. Jyoti Bhat and Jude Fernandez provide an inside look at how, in most Indian companies, the two groups remain unaligned in working toward their respective goals. They urge researchers and analysts involved with process work in both camps to get beyond their mutual misunderstandings and recognize the complementary possibilities of the Quality management and BPM approaches.

Jyoti Bhat

Jyoti Bhat

Jyoti Bhat leads the Business Process Management Research group within the Software Engineering and Technology Labs (SETLabs) of Infosys. Her current research interests include Process monitoring, simulation, process innovation, BPM governance and BPM-SOA methodologies She has 15 years of industry experience in software delivery, research and process consulting . She has expertise in several areas of Process Management, change management, software engineering including Object Oriented Analysis and Design, Requirements Analysis and Business Process Management. Jyoti has been the Program Manager for Infosys Strategic Initiatives, Metrics Program and several Process Improvement initiatives. She program managed the creation of the Business process repository and project management platform for Infosys. She is a certified CMMI Assessor and ISO Auditor. She has several publications on Process Management, Requirements Engineering and software engineering. One of the papers she co-authored titled "Measuring and Improving Process Capabilities — Best Practices" was awarded the Best practice paper in the SEPG conference APAC 2002.
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