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BPM in India: Banking—The Interest in BPM

March 3, 2009 , By

BPM in India: Banking—The Interest in BPM
Starting in April 2009, the second phase of the reforms by the Reserve Bank of India will open up the Indian banking sector to foreign banks and provide greater freedom, challenges, and opportunities for improvement. Jyoti Bhat and Jude Fernandez discuss these challenges and the resulting opportunity for a specific BPM application. Read their Column for an inside look at the banking system in India and the role BPM will likely play in the impending transformation.

Jyoti Bhat

Jyoti Bhat

Jyoti Bhat leads the Business Process Management Research group within the Software Engineering and Technology Labs (SETLabs) of Infosys. Her current research interests include Process monitoring, simulation, process innovation, BPM governance and BPM-SOA methodologies She has 15 years of industry experience in software delivery, research and process consulting . She has expertise in several areas of Process Management, change management, software engineering including Object Oriented Analysis and Design, Requirements Analysis and Business Process Management. Jyoti has been the Program Manager for Infosys Strategic Initiatives, Metrics Program and several Process Improvement initiatives. She program managed the creation of the Business process repository and project management platform for Infosys. She is a certified CMMI Assessor and ISO Auditor. She has several publications on Process Management, Requirements Engineering and software engineering. One of the papers she co-authored titled "Measuring and Improving Process Capabilities — Best Practices" was awarded the Best practice paper in the SEPG conference APAC 2002.
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