Paul Harmon

Executive Editor and Founder, Business Process Trends

Paul HarmonIn addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of BPTrends Associates, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change.

Paul is a noted consultant, author and analyst concerned with applying new technologies to real-world business problems. He is the author of Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (2003). He has previously co-authored Developing E-business Systems and Architectures (2001), Understanding UML (1998), and Intelligent Software Systems Development (1993). Mr. Harmon has served as a senior consultant and head of Cutter Consortium's Distributed Architecture practice. Between 1985 and 2000 Mr. Harmon wrote Cutter newsletters, including Expert Systems Strategies, CASE Strategies, and Component Development Strategies.

Paul has worked on major process redesign projects with Bank of America, Wells Fargo, Security Pacific, Prudential, and Citibank, among others. He is a member of ISPI and a Certified Performance Technologist. Paul is a widely respected keynote speaker and has developed and delivered workshops and seminars on a wide variety of topics to conferences and major corporations through out the world.

Paul lives in Las Vegas.

Paul can be reached at pharmon@bptrends.com


Harmon on BPM: AI Automation and Jobs

Paul takes on a discussion on everyone’s mind—the inevitable transition to a highly automated world. Although it will not occur overnight, it promises to be painful and frustrating. Nonetheless, Paul believes the more we automate, the cheaper valued goods and services become, and the sooner we can create better societies for all of us. Read this thoughtful and thought-provoking essay, and let us know your thoughts.

Manufacturing and Service Processes

Manufacturing processes really do differ from service processes. This is important when you consider that most BPM methodologies were developed when people were focusing on manufacturing. Here Paul Harmon will consider what the differences are and why they are important.

Harmon on BPM: Business Rules vs. Machine Learning

There are different ways to think about a business process–as a series of activities linked together to accomplish a goal.or as a series of decisions that result in a desired outcome. Paul contends that todays’ businesses are focused on using new Artificial Intelligence (AI) techniques to develop business decision systems which can be developed more quickly and are easier to maintain than older methods.

The Death of Peter Fingar

It is with sadness that BPTrends notes the passing of Peter Fingar, a thinker, writer and consultant who contributed greatly to today’s Business Process Management scene. For most of us, Peter first came to our attention when he co-authored Business Process Management: The Third Wave, in 2003, with Howard Smith. In fact Peter had been […]

Harmon on BPM: Improving Productivity

Leading economists have constantly predicted that investment in information systems would lead to major improvements in overall productivity. Posing a contrary viewpoint, other economists and IT specialists have undertaken studies that suggest that information systems is generating little or no increase in overall productivity. Paul presents 3 cases that provide some light on the subject.

Harmon on BPM: Improving IT Productivity

Paul takes a close look at 3 cases to chronicle efforts in the last fifty years to improve information systems productivity—the failures and finally, success. It’s an engaging narrative that reads like good must read nonfiction.

Harmon on BPM: Digital Birding

Paul uses his considerable birding experience and the fact that birding apps are going digital to discuss the fact that companies are increasing their digital operations and more often than not begin with a struggle to understand their resources and break old habits. Once that step is completed, things prove to be much easier and more efficient. Read his Column for details.

Harmon on BPM: Identifying What Makes a Difference

Paul identifies one of the great debates in the world of process improvement as relating to focus is whether one should seek to make modest improvements or seek to identify and work on major improvements. Let us know what you consider the best use of your time these days.

Harmon on BPM: The Varieties of Process Change

Paul focuses on two process-related articles he recently read that piqued his interest — one enthusiastic about Robotic Process Automation (RPA) and the other arguing that Process Mining is the wave of the future. He is doubtful that either is going to entirely revise how we think of business process change. He explains why in this Column.

Harmon on BPM: Business Process Management in 2021

Paul’s assessment of 2021 is that it will be a transitional year: We will move from a Pandemic and a shutdown to a new, growing economy. Read his Column to discover why he says, “For those who embrace change and innovation, the near future is going to be very exciting.”

Share
Share