Paul Harmon

Paul opines that a good process analyst must be the master of a number of different disciplines, including defining flows, identifying decision points, and determining the effects of defective environments, people or technologies that are integral to the operations of the organization. This month, Paul focuses on people problems such as those recently experienced at Starbucks – specifically, on thinking clearly about what’s involved in getting human performers to properly apply the company policies appropriately to the situations at hand.

While technology trend studies are useful, Paul thinks today’s most interesting trend is “Industry Studies.” He observes that a growing number of reports are being written that describe how companies within a given industry are likely to change. Because these studies are focused on specific industries, they are especially useful to the executives within those specific industries. Read his Column for details.

Based on his lengthy experience in working with organizations, Paul is absolutely convinced that managers and employees need to understand processes. They need to know that the activities they work on are a part of the larger set of activities that constitute a process, and they need to know that these processes will show how work gets done in their organizations.

Times have changed dramatically since the 1980’s when organizations could establish and maintain their product lines and market position for decades. Today, even the largest and most successful companies find their product lines popular for a few years and then find themselves scrambling to replace them with the next new thing. Paul concludes that jobs that support facilitation of change are the safest jobs in today’s business environment.

In the November Poll, we asked our readers to tell us what percent of their processes were well documented, modeled and routinely measured. The results revealed a considerable discrepancy between interest and application. In this Column, Paul presents the Stakeholder Diagram as a tool to simplify an agile process redesign.

Hearing the news that Wil van der Aalst had been asked to create a new Process and Data Science group at Aachen University in Germany, Paul contacted him to ask him about his new undertaking. His Column this month features Dr. van der Aalst’s responses.

The Agile approach opposes the formal process methodologies that put more emphasis on developing an architecture and surveying an organization. The main driver for this change is the growing role that transformative technologies are playing in our organizations. In this first Column on an agile BPM approach, Paul addresses one issue: identifying the opportunity to be addressed by the new technology.

In this Column, Paul discusses the decline in Conferences focused on BPM which he attributes to the idea that “we are currently in a lull, waiting for some new development to put fresh wind in the process sails.” He provides commentary on the fall 2017 conferences and looks forward with great enthusiasm to spring 2018 conferences.

Paul predicts that every company is going to be engaged in constant redesign and transformation within the next few years. He suggests that business change practitioners need an agile methodology to accommodate the ongoing need for change. Let us know your thoughts on Paul’s predictions.