Paul Harmon

Executive Editor and Founder, Business Process Trends

Paul HarmonIn addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of BPTrends Associates, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change.

Paul is a noted consultant, author and analyst concerned with applying new technologies to real-world business problems. He is the author of Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (2003). He has previously co-authored Developing E-business Systems and Architectures (2001), Understanding UML (1998), and Intelligent Software Systems Development (1993). Mr. Harmon has served as a senior consultant and head of Cutter Consortium's Distributed Architecture practice. Between 1985 and 2000 Mr. Harmon wrote Cutter newsletters, including Expert Systems Strategies, CASE Strategies, and Component Development Strategies.

Paul has worked on major process redesign projects with Bank of America, Wells Fargo, Security Pacific, Prudential, and Citibank, among others. He is a member of ISPI and a Certified Performance Technologist. Paul is a widely respected keynote speaker and has developed and delivered workshops and seminars on a wide variety of topics to conferences and major corporations through out the world.

Paul lives in Las Vegas.

Paul can be reached at pharmon@bptrends.com


The Death of Peter Fingar

It is with sadness that BPTrends notes the passing of Peter Fingar, a thinker, writer and consultant who contributed greatly to today’s Business Process Management scene. For most of us, Peter first came to our attention when he co-authored Business Process Management: The Third Wave, in 2003, with Howard Smith. In fact Peter had been […]

Harmon on BPM: Improving Productivity

Leading economists have constantly predicted that investment in information systems would lead to major improvements in overall productivity. Posing a contrary viewpoint, other economists and IT specialists have undertaken studies that suggest that information systems is generating little or no increase in overall productivity. Paul presents 3 cases that provide some light on the subject.

Harmon on BPM: Improving IT Productivity

Paul takes a close look at 3 cases to chronicle efforts in the last fifty years to improve information systems productivity—the failures and finally, success. It’s an engaging narrative that reads like good must read nonfiction.

Harmon on BPM: Digital Birding

Paul uses his considerable birding experience and the fact that birding apps are going digital to discuss the fact that companies are increasing their digital operations and more often than not begin with a struggle to understand their resources and break old habits. Once that step is completed, things prove to be much easier and more efficient. Read his Column for details.

Harmon on BPM: Identifying What Makes a Difference

Paul identifies one of the great debates in the world of process improvement as relating to focus is whether one should seek to make modest improvements or seek to identify and work on major improvements. Let us know what you consider the best use of your time these days.

Harmon on BPM: The Varieties of Process Change

Paul focuses on two process-related articles he recently read that piqued his interest — one enthusiastic about Robotic Process Automation (RPA) and the other arguing that Process Mining is the wave of the future. He is doubtful that either is going to entirely revise how we think of business process change. He explains why in this Column.

Harmon on BPM: Business Process Management in 2021

Paul’s assessment of 2021 is that it will be a transitional year: We will move from a Pandemic and a shutdown to a new, growing economy. Read his Column to discover why he says, “For those who embrace change and innovation, the near future is going to be very exciting.”

Harmon on BPM: Digital Instruction

Paul turns his attention this month to what has changed in the world of technology since the pandemic which, of necessity, had to be accommodated. Many found that a digital approach to training offers overwhelming advantages that will continue long after the pandemic subsided. Will you continue with the changes you’ve adopted?

Harmon on BPM: DeepMind Is No Longer Playing Games

DeepMind is an AI company owned by Alphabet, Google’s parent company. AlphaFold 2 is DeepMind’s latest application which analyzes data about the biochemical makeup of protein molecules and suggests how they are structured (folded). Paul predicts that many business processes will be redesigned in the years ahead to accommodate the use of powerful new tools like DeepMind’s AlphaFold.

Harmon on BPM: Process Improvement in Slow Times

Process work goes on continuously. At any given time in any specific organization, someone is working to make specific activities more efficient or effective.

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