Paul Harmon

Paul identifies one of the great debates in the world of process improvement as relating to focus is whether one should seek to make modest improvements or seek to identify and work on major improvements. Let us know what you consider the best use of your time these days.

Paul focuses on two process-related articles he recently read that piqued his interest — one enthusiastic about Robotic Process Automation (RPA) and the other arguing that Process Mining is the wave of the future. He is doubtful that either is going to entirely revise how we think of business process change. He explains why in this Column.

Paul’s assessment of 2021 is that it will be a transitional year: We will move from a Pandemic and a shutdown to a new, growing economy. Read his Column to discover why he says, “For those who embrace change and innovation, the near future is going to be very exciting.”

Paul turns his attention this month to what has changed in the world of technology since the pandemic which, of necessity, had to be accommodated. Many found that a digital approach to training offers overwhelming advantages that will continue long after the pandemic subsided. Will you continue with the changes you’ve adopted?

DeepMind is an AI company owned by Alphabet, Google’s parent company. AlphaFold 2 is DeepMind’s latest application which analyzes data about the biochemical makeup of protein molecules and suggests how they are structured (folded). Paul predicts that many business processes will be redesigned in the years ahead to accommodate the use of powerful new tools like DeepMind’s AlphaFold.

Process work goes on continuously. At any given time in any specific organization, someone is working to make specific activities more efficient or effective.

Paul speculates on what impact the coming months will have on process practitioners. Established processes will need to be tailored or trimmed to accommodate new priorities and some major processes will need to be changed as companies adopt new ways of doing business. Some shifts will be temporary, but some will be longer lasting. Look inside for specifics.

When most process practitioners think of business process work, they think of redesigning or improving processes. In fact, all processes have two phases. Phase I is the state of the current process, and Phase II is the redesign of the Phase I process to improve performance. Read Paul’s Column to understand the significance of Phase I and why practitioners need to have a thorough knowledge of the issues involved.

Paul recently received a solicitation for a Process Management job at a casino. He read the job description, and then considered how he might approach the opportunity. Read his thoughts on how he would prepare for the proposal and what process activities he would emphasize.

Paul eulogizes Brett Champlin and enumerates his many contributions to establishing the Association of Business Process Management Professionals as the respected BPM professional organization it is today.