BPM Research and Education: Service Processes—The Customer at the Center? Have you ever experienced a bureaucratic snafu? Michael zur Muehlen has, and in his Column this month he relates two frustrating encounters with public service administrations and offers some suggestions for ways to improve public service processes. Read his Column, written with wry humor, and […]
Michael zur Muehlen
Michael zur Muehlen is Assistant Professor of Information Systems at Stevens Institute of Technology in Hoboken, NJ, where he directs the SAP/IDS Scheer Center of Excellence in Business Process Innovation. Michael's research interests center around the organizational aspect of BPM technology, risk-aware process management, and process support for managerial decision-making. An active contributor to standards in the BPM area, Michael is a life fellow of the Workflow Management Coalition and chairs the WfMC working group "Management and Audit". SAP Research, the US Army, the Australian Research Council, and private sponsors have funded his research. Michael has presented his research in 20 countries. He is the author of a book on workflow-based process controlling, 12 journal articles and numerous book chapters, conference and working papers on workflow and process management. He holds a PhD and an MS in Information Systems from the University of Muenster, Germany. His research and publications can be accessed at http://www.cebpi.org.
Class Notes: BPM Research and Education – Evidence-Based Research – What We Know, What We Don’t and Why We Should Find Out
June 3, 2008 , By
Class Notes: BPM Research and Education – Evidence-Based Research – What We Know, What We Don’t and Why We Should Find Out. In all of the literature on BPMN there has been little focus on how BPMN is actually used by modellers. With his colleague Jan Recker (whose Article on BPMN modelling appeared in the […]
Class Notes: BPM Research and Education—A Little Knowledge is a Dangerous Thing
January 8, 2008 , By
Class Notes: BPM Research and Education—A Little Knowledge is a Dangerous Thing Michael Zur Muehlen offers a compelling perspective on building BPM skills within the organization. The “classmates” – Executives, Business Analysts, Systems Analysts, and BPM Vendors and Systems Integrators – all have different roles and responsibilities, and, therefore, different skill-development requirements. To accommodate the […]
Class Notes: Research and Education in BPM
May 1, 2007 , By
Class Notes: Research and Education in BPM In his first column on research and Education in the context of Business Process Management, Michael zur Muehlen presents a brief history of BPM research in the academy. This month, Michael examines an old business book from 1956 and discovers how pertinent the contents and questions posed by […]
Book Review: Workflow-based Process Controlling by Michael zur Muehlen
October 5, 2004 , By
Book Review: Workflow-based Process Controlling by Michael zur Muehlen This month, we review a new book on BPM and workflow that provides a broad, scholarly overview of the workflow/BPM technologies and standards and then focuses on how one can use process audit data to build integrated monitoring systems (BAM) that can support senior business managers.
