Mark McGregor

A former Research Director at leading IT industry analysis firm Gartner, Mark has an extensive background in enterprise architecture, business process management and change management, having held executive positions with a number of technology companies. Since retiring from Gartner he now works as an independent consultant with clients such as Changepoint, Erwin, Mega, Planview, Signavio and LeanIX.

Mark has authored or co-authored four books on business and process management, including “Thrive! How to Succeed in the Age of the Customer” and “In Search of BPM Excellence” and “People Centric Process Management. Widely respected for his knowledge and views on business change, he is the creator of “Next Practice” and has variously been described as a ”BPM Guru”, a “Thought Leader” and a “Master of Mindset”.

Mark is passionate about the people aspects of change, he has spent much of the last fifteen years travelling the world, learning, teaching and researching the cultural aspects of change and how executives perceive business and process improvement In this capacity he has literally taught hundreds of people and been fortunate to interview and interact with many CEO’s.

Mark holds certifications in Six Sigma, PRINCE2, Sales, Neuro-Linguistic Programming and Hypnosis! Mark suggests that it is the variety of his studies, which provide the depth he offers to his clients, in his words “It is the difference that makes the difference”.

Connect with Mark via LinkedIn: https://www.linkedin.com/in/markmcgregor


Business Process Management Systems (BPMS) Reimagined?

What does Mark McGregor think will be BPMS reimagined? “The next generation of BPMS won’t be startling in that it is likely to only actually deliver on the promise of earlier ideas.” Hmm—Why? Read what’s inside to find out.

Process Wars – Process Mining vs. Process Modeling

Mark McGregor believes the “religious war” between Process Modeling and Process Mining boils down to the belief is that process modeling is about theory, and process mining is about facts. Many proponents of process mining suggest that the machine captured and visualized views actually replace and eliminate the need for process modeling tools. They argue that process modeling tools don’t represent reality and that only mined models are real. Read Mark’s interesting thoughts on this controversial topic.

Front Line Leadership: Get Results from your Team When No One is in The Office

Mark McGregor believes that despite the strangeness of quarantine, you still have the opportunity to lead your team effectively and provides five useful suggestions to accomplish this goal.

There’s Always a Time for Process

Mark McGregor suggests that during times of crisis, processes become more critical, so don’t look elsewhere for solutions. He offers four particular activities to carry out on your process portfolio. Read his article for timely and useful advice for overcoming the crisis anxiety and remaining productive.

Process is not Just Hot, It Seems to be Truly Sizzling Right Now

Mark McGregor, a frequent contributor to these pages, says that after years of playing the poor relation to other technology trends, the process market is once again a hot topic. Read why he thinks so in this Article.

“Chunking” as a Tool for Effective Communication and Change

Mark opines, “Sometimes as BPM or Process professionals, we get hung up on maps and models etc, and we forget that there are other tools and techniques we need to leverage.” In his Article, he introduces a technique labelled “Chunking”. Read the Article to learn what it is and how it might work for you.

The Death of Process Mining?

In his June Column, Paul Harmon mentioned process mining as a tool to assist process analysts and made a reference to the first “International Conference on Process Mining.” Mark McGregor attended the meeting and, in this article, he shares his insights and observations.

From Process Excellence to Customer Excellence

Mark McGregor believes the process community is facing new opportunities and threats in equal measure. The threats are coming from the various Customer Service communities which, his analysis suggests, are intensely aligned with the agenda of the business leadership. Their success is due to a great extent to their “outside in” approach. Read Mark’s Article to better understand “outside-in” and why combining Customer Service with Process Management delivers a vastly improved customer experience.

BPM (Still!) Too Confusing to Be Taken Seriously

Mark McGregor, a BPM and EA strategy consultant avoids using the term BPM when talking with people about process. How can this acronym cause so much confusion, he wonders. Read why in this article.

There is More Than Just the Atlantic Separating Europe and the USA

Mark McGregor, a BPM and EA Strategy Consultant, reviews some of the differences between BPM as practiced in Europe and in the USA. Read his sometimes surprising comparison of how it’s done “across the pond” and here in the US.

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