Mark McGregor

Mark McGregor predicts that last month’s SAP announcement of the acquisition of Signavio will radically change several process-related markets. A bold statement that makes this Article required reading. Do you agree with Mark’s conclusion?

Mark McGregor addresses the fact that, while people, process, and technology has long been seen as the key to success in improvement and transformation efforts, when it comes to people, there is a tendency to talk about people as a commodity. In this Article, he exhorts us to replace “they” with “you and me,”—a welcome change that might have a transcendent effect on using and applying technology. Interesting thought, yes?

What does Mark McGregor think will be BPMS reimagined? “The next generation of BPMS won’t be startling in that it is likely to only actually deliver on the promise of earlier ideas.” Hmm—Why? Read what’s inside to find out.

Mark McGregor believes the “religious war” between Process Modeling and Process Mining boils down to the belief is that process modeling is about theory, and process mining is about facts. Many proponents of process mining suggest that the machine captured and visualized views actually replace and eliminate the need for process modeling tools. They argue that process modeling tools don’t represent reality and that only mined models are real. Read Mark’s interesting thoughts on this controversial topic.

Mark McGregor believes that despite the strangeness of quarantine, you still have the opportunity to lead your team effectively and provides five useful suggestions to accomplish this goal.

Mark McGregor suggests that during times of crisis, processes become more critical, so don’t look elsewhere for solutions. He offers four particular activities to carry out on your process portfolio. Read his article for timely and useful advice for overcoming the crisis anxiety and remaining productive.

Mark McGregor, a frequent contributor to these pages, says that after years of playing the poor relation to other technology trends, the process market is once again a hot topic. Read why he thinks so in this Article.

In his June Column, Paul Harmon mentioned process mining as a tool to assist process analysts and made a reference to the first “International Conference on Process Mining.” Mark McGregor attended the meeting and, in this article, he shares his insights and observations.

Mark McGregor believes the process community is facing new opportunities and threats in equal measure. The threats are coming from the various Customer Service communities which, his analysis suggests, are intensely aligned with the agenda of the business leadership. Their success is due to a great extent to their “outside in” approach. Read Mark’s Article to better understand “outside-in” and why combining Customer Service with Process Management delivers a vastly improved customer experience.