Mark McGregor suggests that during times of crisis, processes become more critical, so don’t look elsewhere for solutions. He offers four particular activities to carry out on your process portfolio. Read his article for timely and useful advice for overcoming the crisis anxiety and remaining productive.
Process is not Just Hot, It Seems to be Truly Sizzling Right Now
March 2, 2020 , By
Mark McGregor, a frequent contributor to these pages, says that after years of playing the poor relation to other technology trends, the process market is once again a hot topic. Read why he thinks so in this Article.
“Chunking” as a Tool for Effective Communication and Change
September 2, 2019 , By
Mark opines, “Sometimes as BPM or Process professionals, we get hung up on maps and models etc, and we forget that there are other tools and techniques we need to leverage.” In his Article, he introduces a technique labelled “Chunking”. Read the Article to learn what it is and how it might work for you.
The Death of Process Mining?
July 1, 2019 , By
In his June Column, Paul Harmon mentioned process mining as a tool to assist process analysts and made a reference to the first “International Conference on Process Mining.” Mark McGregor attended the meeting and, in this article, he shares his insights and observations.
From Process Excellence to Customer Excellence
June 3, 2019 , By
Mark McGregor believes the process community is facing new opportunities and threats in equal measure. The threats are coming from the various Customer Service communities which, his analysis suggests, are intensely aligned with the agenda of the business leadership. Their success is due to a great extent to their “outside in” approach. Read Mark’s Article to better understand “outside-in” and why combining Customer Service with Process Management delivers a vastly improved customer experience.
BPM (Still!) Too Confusing to Be Taken Seriously
May 6, 2019 , By
Mark McGregor, a BPM and EA strategy consultant avoids using the term BPM when talking with people about process. How can this acronym cause so much confusion, he wonders. Read why in this article.
There is More Than Just the Atlantic Separating Europe and the USA
April 1, 2019 , By
Mark McGregor, a BPM and EA Strategy Consultant, reviews some of the differences between BPM as practiced in Europe and in the USA. Read his sometimes surprising comparison of how it’s done “across the pond” and here in the US.
Modern Compliance Management in Times of Constant Change
June 4, 2018 , By
Mark McGregor, Senior Vice President of Strategy at Signavio,states that compliance violations can quickly lead to penalties, reputational damage, or even public scandals, there is a lot at stake. An here he offers sound advice for avoiding the pitfalls that can lead to such violations.
