Laila Māra Pesoa

Despite widespread use, many people remain unconvinced of the importance of Business Process Management. Why? What are we getting wrong? Read what Laila Mara Pesoa , Process and Knowledge Management Consultant at Alpha Leonis Advisors, thinks could be at least part of the problem.

Laila Mara Pesoa continues her discussion of the Super User’s responsibilities—this month addressing his/her determination of how best to disseminate to the team information about changes management intends to make. What are the most suitable format and strategy to facilitate the greatest acceptance by the workers who will be faced with the change?

To succeed with Continuous Improvement projects requires the involvement of the entire team. All the team members must believe they can contribute and are being consulted. Laila Mara Pesoa offers invaluable advice on how to achieve that ideal state.

In previous Articles Laila discussed the three dimensions of the Super User role. Here, she takes up the last dimension—the Super User’s role in dealing with IT.

Laila Māra Rizoto-Vidala-Pesoa, a Process and Knowledge Management expert at Cabot Corporation, continues her discussion of the Super User’s training role that she began in her January Article. Here she asks what type of changes does the Super User enable.

In 4 previous Articles, Laila Mara Pesoa, addressed the Super User’s role in the organization. In this Article she focuses on Training and why the training provided by a Super User is unique.

Laila Māra Pesoa, process knowledge management expert at the Cabot Corporation, continues her series defining the role of a “Super User”, this time with a focus on documentation and its importance in successfully fulfilling the “Super User” role.

Laila Māra Pesoa, process knowledge management expert at the Cabot Corporation, continues her series defining the role of a “Super User, this time with a focus on knowledge management” and its importance in successfully fulfilling that role.

In the first Article in the series, Laila Māra Rizzotto Pesoa , a process knowledge management expert at the Cabot Corporation, defined a “super user” as a process and knowledge specialist who works as the liaison between the BPM structure and the people who work within it. In this Article, she presents a case study showing the super user in action.

Laila Māra Pesoa, a process knowledge management expert at the Cabot Corporation, introduces a new concept—that of the Super User role, a process and knowledge specialist located in each department within the organization who works as the liaison between the BPM structure and people who work in it.