Laila Māra Pesoa

Laila Māra Pesoa is a process and knowledge management expert with a focus on organizational learning and continuous improvement. Having started as CAPM certified by PMI (Project Management Institute) and graduated in Business Administration in lbmec Business School, Laila developed for her final Bachelor's project the Model BPM 6x5 (BPM 6 by 5: a self-assessment model to measure and
develop action plans for the company to grow in Maturity in Business Process Management (BPM)). However, her focus has gone beyond structuring the company's processes. By combining concepts of BPM, Knowledge Management, and Project Management, she works to enable the company's growth in Maturity in Business Process Management by developing on people a knowledge-sharing and process-oriented mindset to enable and strengthen a Continuous Improvement culture. This approach has led to the creation of the consulting firm Process-U (Process-u.com). Her Master's studies at the University of Latvia in Strategic management & Leadership concluded with a Master's thesis proposing the use of the Super User role (both process and knowledge specialist) to enable the company's growth in maturity in Business Process Management. Now Laila is an ambassador of the Super User concept, and part of the Leader Board of SunSource (https://www.sunsource.io/), a community dedicated to Super Users and their leaders. This goes hand-in-hand with her experience in systems development. In Cabot Corporation, Laila had a key role in the upgrade of the company's ERP system by supporting testing, progress follow-up, quality control of testing evidence, and improvement of testing scripts master for all company's process areas. Laila has led projects both in non-governmental associations and companies, in Brazil and Latvia, on National, European (Erasmus+ projects), and Global levels. She is fluent in Portuguese, English, Spanish, and Latvian.


Super Users in Action: Bottom-Up Channel

To succeed with Continuous Improvement projects requires the involvement of the entire team. All the team members must believe they can contribute and are being consulted. Laila Mara Pesoa offers invaluable advice on how to achieve that ideal state.

Super Users in Action: Support IT Support

In previous Articles Laila discussed the three dimensions of the Super User role. Here, she takes up the last dimension—the Super User’s role in dealing with IT.

Super Users in Action: Training, Part II – Changes Driven by Learning

Laila Māra Rizoto-Vidala-Pesoa, a Process and Knowledge Management expert at Cabot Corporation, continues her discussion of the Super User’s training role that she began in her January Article. Here she asks what type of changes does the Super User enable.

Super Users in Action: Training Process Maturity on an Individual Level

In 4 previous Articles, Laila Mara Pesoa, addressed the Super User’s role in the organization. In this Article she focuses on Training and why the training provided by a Super User is unique.

Super Users in Action: Documentation

Laila Māra Pesoa, process knowledge management expert at the Cabot Corporation, continues her series defining the role of a “Super User”, this time with a focus on documentation and its importance in successfully fulfilling the “Super User” role.

Super Users in Action: Knowledge Management

Laila Māra Pesoa, process knowledge management expert at the Cabot Corporation, continues her series defining the role of a “Super User, this time with a focus on knowledge management” and its importance in successfully fulfilling that role.

Super Users in Practice: A Case Study

In the first Article in the series, Laila Māra Rizzotto Pesoa , a process knowledge management expert at the Cabot Corporation, defined a “super user” as a process and knowledge specialist who works as the liaison between the BPM structure and the people who work within it. In this Article, she presents a case study showing the super user in action.

The Super User Role: An Extended Concept

Laila Māra Pesoa, a process knowledge management expert at the Cabot Corporation, introduces a new concept—that of the Super User role, a process and knowledge specialist located in each department within the organization who works as the liaison between the BPM structure and people who work in it.

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