How can we agree on Service Level Agreements? We all recognize Gold, Silver and Bronze as Olympic Medal designations, but they also represent types of Service Level Agreements. An organization’s Service Level Agreement determines the percentage of Service uptime and Service recovery time in the event of an interruption. The path to arriving at the […]
Kirk Gould
Kirk Gould is the Founder and Director of the Greater Phoenix BPM Consortium, the Founder and President of Knowledge Jam Global, LLC, and Process Consultant at IntraEdge IT Consultancy in Phoenix, Arizona. His interests are process improvement, metrics, BPM, business architecture, design, and music. Kirk has published many articles, one business book, and speaks at national and international BPM, Lean, Quality, and Management Conferences. Kirk resides with his family in Scottsdale, Arizona.
Process as an Asset
July 1, 2008 , By
Process as an Asset Kirk Gould and Christine Dicken ask, “Where is the tipping point in moving from Industrial Age values to Information Age values?” They present a strong argument that people and processes should replace buildings, machines and equipment as the more valuable assets in an organization. This Article is a must read for […]
Metricizing the World
May 6, 2008 , By
Metricizing the World Kirk Gould has a prescription for responding to a “call for metrics” that borrows a technique from science and involves focusing on a limited number of metrics rather than a profusion of them. Read his Article for a practical approach that will help you to avoid “metric disease” and lead to a […]
