John Jeston

John JestonJohn has serious experience getting things done—the right way. For over 30 years he has covered Business Process Management (BPM), business process re-engineering, project management, systems development, outsourcing, and general management. He has held the positions of Financial Controller, Divisional Manager, Company Director, HR Director and Chief Information Officer. John is internationally recognised as a key opinion leader in BPM strategy and implementation. He has provided these services to significant organisations throughout Australia, Europe, Saudi Arabia, Dubai, the United Kingdom, U.S.A., Singapore, Mexico and Brazil. He has authored a number of books and more than 20 articles on BPM and high performance management. He is a regular speaker at conferences and a Master Project Director, with the Australian Institute of Project Management and is a Chartered Accountant.

John has authored or co-authored:

  • Business Process Management: Practical Guidelines to Successful Implementations (2006 and 2008)
  • Management by Process: A Roadmap to Sustainable Business Process Management (2008)—the only book to provide a roadmap to sustainable BPM and High Performance Management
  • Beyond Business Process Improvement, On To Business Transformation (2009)

He also writes a regular column in the international BP Trends Monthly Update. He can be reached at johnjeston@managementbyprocess.com.


Down Under: Highly Effective Process Winners

Down Under: Highly Effective Process Winners John Jeston and Johan Nelis continue to wonder why a large percentage of managers and organizations never document processes, use process metrics, or manage processes. Having addressed this question in previous Columns, they turn this month to principles espoused by Stephen Covey in his book, The 8th Habit, from […]

Down Under: the Sell, Definition and Frustration

Down Under: the Sell, Definition and Frustration Spurred by recent comments on the BPTrends Linkedin Discussion Group, John Jeston and Johan Nelis attempt to address the ongoing question of how to sell BPM in your organization. The authors organize the various questions and comments into two major categories—intangible sales approaches and tangible sales approaches. Read […]

Down Under: Business Agility Requires Business Processes as its Basis

Down Under: Business Agility Requires Business Processes as its Basis. Confronted by the need for continuous change, many organizations are looking closely at options to increase their agility. In this environment, IT has suggested that an organization can have agility if it adopts an Agile IT development methodology. IT’s argument goes something like this, “It […]

Down Under: 10 Impediments to Achieving Process Excellence

Down Under: 10 Impediments to Achieving Process Excellence Using imaginative illustrations to characterize the 10 impediments to achieving process excellence, John Jeston and Johan Nelis provide a chart that identifies the symptoms and suggestions for dealing with the impediments. The presentation not only offers a refreshing approach to defining common problems on the road to […]

Down Under: Execution is Everything?

Down Under: Execution is Everything? Despite the challenges to long term business strategies by a rapidly changing world, organizations still need direction and vision. John Jeston and Johan Nelis pose three critical questions and suggest that the answers to these questions will provide direction for closing the gap between a business strategy and its execution. […]

Down Under: Leveraging BPM Skills

Down Under: Leveraging BPM Skills In the current economic climate, many BPM professionals have been forced to focus on “employability” rather than deciding which opportunity among many to pursue. If this statement describes your plight, then this Column is a must read. Years of experience as successful BPM consultants have given John Jeston and Johan […]

Down Under: Beyond Process Improvement, on to Process Transformation

Down Under: Beyond Process Improvement, on to Process Transformation Why are CEO’s reluctant to apply BPM at the enterprise level when their organizations have experienced successful Process Improvement implementations? An enduring question and one that has fascinated and perplexed practitioners for years. In this month’s Column, John Jeston and Johan Nelis offer their take on […]

Down Under: Enterprise Alignment and Business Process

Down Under: Enterprise Alignment and Business Process John Jeston and Johan Nelis ask what, precisely, does strategic alignment mean and how do we achieve it. To answer the question, they propose two critical questions that, when answered, will help to determine the best path forward for your organization to optimize the probability of true alignment.

Down Under: Re-Inventing Business Process Improvement and Management

Down Under: Re-Inventing Business Process Improvement and Management In their years of experience as consultants, John Jestin and Johan Nelis have found that most BPM professionals prefer to develop their own methodologies to carry out BPM initiatives. Stop!! The authors present a convincing argument for discarding this practice and instead recommend adopting proven methodologies to […]

Down Under: Case Studies of Excellence through Management by Process

Down Under: Case Studies of Excellence through Management by Process In their March Column, John Jeston and Johan Nelis elaborated on their thesis that high performance is sustained through two inextricable components—managing business processes and inspiring leadership. They continue their discussion this month by presenting four case studies that illustrate this principle. Read their Column […]

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