Holly Lyke-Ho-Gland

Holly Lyke-Ho-GlandHolly Lyke-Ho-Gland is a research specialist at APQC, with over ten years of business research and consulting experience. Her focus has predominantly been on best practices in business processes, corporate strategy, and R&D. She can be reached via email at hlykehogland@apqc.org and on Twitter at @hlykehogland.


Applying Process Changes: Match Making: Certification Requirements and Process Frameworks

APQC conducted a study to explore how organizations connect their processes to certification standards to improve the auditing experience and make certain that process and quality efforts work toward the same goals. In this Column, Holly discusses answers to key questions that arose from the study.

Applying Process Changes: Process Measures Equal Better Improvements

In the first quarter of 2017, APQC conducted its bi-annual survey to understand how organizations leverage frameworks to provide insights on the common applications and guidance around implementation tactics and addressing the common barriers of implementation. In this Column, Holly Lyke-Ho-Gland summarizes the results.

Applying Process Frameworks: Process Challenges Don’t have to be so Challenging

Holly Lyke Ho Gland, a principal research lead at APQC, presents the results of their annual priorities survey. The results suggest that process management challenges continue to be top priorities for business in 2017. Read her Column for suggestions on dealing with those challenges.

Applying Process Frameworks: Driving Process Improvements: At the Intersection of Benchmarking and Process Frameworks

APQC conducted a survey to better understand common benchmarking practices and the value benchmarking provides. Here, Holly Lyke-Ho-Gland summarizes the results of the survey and concludes that intersecting benchmarks with a process framework helps organizations improve their process improvement efforts.

Overcoming the Common Challenges of Implementing a Process Framework

In the third and final Article in her analysis of the APQC’s Process Framework survey, Holly Lyke-Ho-Gland presents the implementation challenges most frequently cited by respondents and proposes solutions to overcome them.

What are the Key Steps to Using a Process Framework?

Holly Lyke-Ho-Gland presents the second Article in her analysis of the APQC’s Process Framework survey. This month she discusses the responses to the question regarding what activities the respondents focus on when implementing a process framework. Read her Article to learn the top six implementation steps and her analysis of each step.

Do Organizations Use Process Frameworks to Their Full Potential?

Holly Lyke-Ho-Gland, the program manager for business excellence research at APQC, begins a three-part series in which she will explore the common uses of process frameworks. APQC conducted a survey to understand how process frameworks are implemented and, in this Article, Holly Lyke-Ho Gland presents conclusions drawn from the survey questions. Future Articles in the series will include adoption and implementation practices and implementation challenges.

Communities of Practice: Collaboration Tool for Long-Term Engagement in Process Improvement

In her previous Articles on crowdsourcing and hack events, Holly Lyke-Ho-Gland discussed the limitations of traditional process improvement efforts and explored alternative solutions to engaging employees in process improvement. In this Article, she focuses the discussion on how to keep the momentum going once employees go back to business as usual.

Hack Events: Another Way to Engage Employees in Process Improvement

Continuing her discussion of the limitations of traditional process improvement efforts, Holly Lyke-Ho-Gland, proposes another technique revealed by APQC’s recent research report on continuous improvements—Hack Days and Hackathons. If you are as in the dark as I was about Hack Events, read Holly’s informative Article in which she describes successes achieved by companies employing these techniques.

Increasing Employee Engagement in Process: The Case for Crowdsourcing

In this Article, Holly Lyke-Ho-Gland, a program manager for business excellence research at APQC, analyzes the results of APQC’s recent research report on continuous improvements. The report suggests that crowdsourcing techniques can succeed where traditional methods to engage employees in process improvements often fail. She cites the crowdsourcing activities used by two organizations to successfully facilitate process improvement.

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