Engaging the Business Side in BPM Dennis Rohan answers the question faced by many Technical Support Managers – “What do Business Managers Want?” If you’ve ever been confounded by that question, you will find Dennis’ Article an invaluable reference for managing current and future dealings with your business colleagues.
Creating a Process Focused Organization
Creating a Process Focused Organization Before a process focused organization can emerge, Dennis Rohan argues that the divide between company-wide technical functions and short range process improvement techniques, such as Lean and Six Sigma, must be resolved. In his usual straight forward style, he lays out a plan to tackle the many challenges involved in […]
How BPM, SOA, and EA Can Meet True Customer Needs
How BPM, SOA, and EA Can Meet True Customer Needs Dennis Rohan, a BPR practitioner for over 25 years, proposes that by combining the distinctive strengths of BPM, SOA and EA, you can successfully meet customer needs. His four-step process is presented here and is a must read for all faced with the challenge of […]
Aligning People with Business Processes: Building Robust, Self-Correcting
Aligning People with Business Processes: Building Robust, Self-Correcting How do you achieve the challenging task of creating a team of individuals committed to business process methods and the processes they support? Dennis Rohan shares his years of leadership consulting experience and provides five steps using BPL standards to accomplish a robust alignment of people and […]