In this Article, Cheryl Walker, a Senior Consultant with CGI Business Solutions, defines the role process owners can play to ensure that the goals of a process centric organization are achieved and maintained.
BPM and Lean, Part 3—Do, Check and Act
BPM and Lean, Part 3—Do, Check and Act When we left Pete’s Pizza Palace, Pete Jr. and his staff had identified the problems in the preparation and delivery processes and had agreed on the plan to solve them. Now, Pete Jr. and the staff need to implement the plan making certain that the solutions do […]
BPM and Lean, Part 2—More Planning and Change Management
BPM and Lean, Part 2—More Planning and Change Management In the second Article in a series of three on BPM and Lean, Christine Dicken and Cheryl Walker continue their saga of Pete Jr. and his struggles to eliminate the many problems in his pizza business. In Part 1, with the help of a team of […]
BPM and Lean: Part 1—The Plan
BPM and Lean: Part 1—The Plan This is the first in a series of three Articles in which the authors, Christine Dicken and Cheryl Walker, will explain how your enterprise can enhance standard BPM methodology with the addition of Lean thinking, to make your organization more agile and flexible. Throughout these Articles, they follow Pete’s […]