Although Business Process Management has proven, for the most part, to be successful in supporting both efficiency and effectiveness in business processes, its adoption has proven to be a challenge for many organizations. In his Column this month, Jan vom Brocke teams up with his colleagues at the University of Liechtenstein, Peyman Badakhshan and Theresa Schmiedel, to present a tool for organizations to use in assessing and developing their BPM approach.
Jan vom Brocke, Peyman Badakhshan, Theresa Schmiedel
Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, and Director of the Institute of Information Systems. He is Founder of the award-winning Master Program in Information Systems with Majors in BPM and Data Science and Director of the PhD Program in Information and Process Management at the University of Liechtenstein (see: www.uni.li/mis). Jan has BPM teaching experience from 24 universities including many of the FT 50 top Business Schools such as the University of St.Gallen in Switzerland and the Smurfit School of Business at University College Dublin in Ireland. Jan has published 34 books, including the BPM Handbook (with Michael Rosemann) and BPM Cases – Digital Innovation and Business Transformation in Practice (with Jan Mendling), and he is author of over 400 papers in, among others MIS Quarterly (MISQ), the Journal of Management Information Systems (JMIS), Communications of the ACM (CACM), and MIT Sloan Management Review (MIT SMR). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world, and he can be contacted via his website: janvombrocke.com.
Peyman Badakhshan is a Business Process Analyst at Celonis and a PhD Candidate at the Hilti Chair of Business Process Management at the University of Liechtenstein in the program Business Economics/ Information and Process Management. He holds a master’s degree in information systems and BPM from the University of Liechtenstein and a master’s degree in Industrial Engineering from the University of Tehran. Peyman’s research is focused on successful adoption of BPM and managing process change. You can contact Peyman via email at peyman.badakhshan@uni.li.
Theresa Schmiedel is an Assistant Professor at the Hilti Chair of Business Process Management at the University of Liechtenstein. She holds a PhD in business economics from the University of Liechtenstein and a Diploma in economics from the University of Hohenheim, Stuttgart, Germany, which she conducted partially at York University, Toronto, Canada. She worked as a Research Assistant at the Department for Sociology and Empirical Social Research, University of Hohenheim, and the Center for Cultural and General Studies, University of Karlsruhe, Germany. Her research focuses on social aspects in information systems research, particularly on the interconnection of culture and business process management (www.bpm-culture.org). Her work has been published in journals, including Information & Management, Enterprise Information Systems, and Business Process Management Journal, as well as in academic books and conference proceedings.
