As Performance Architects, Roger Addison and Carol Haig appreciate being able to rapidly research models and tools to assist them on their projects. In this Column, they provide information about a tool they have found particularly useful at the inception of a project when just the right type of analysis is of paramount importance.
Roger Addison has a Ph.D. in Educational Psychology from Baylor and is Certified in Performance Improvement Technologies (CPT). He is the co-author of Performance Architecture and an internationally respected performance improvement consultant. He is the founder and Chief Performance Officer of Addison Consulting. Previously he was the Senior Director of Human Performance Improvement for the International Society for Performance Improvement (ISPI) where he was responsible for educational programs and implementing performance improvement systems.
Carol Haig is a Certified Performance Technologist (CPT) and has more than 30 years of multi-industry experience partnering with organizations to improve their employees' performance. Carol is known for her superior skills in project management, analysis and problem/opportunity identification, and instructional design and facilitation. She has consulted with executives and line managers, established and managed training departments, trained trainers, written for professional publications and mentored performance consultants. She is co-author of Performance Architecture.
Performance Architecture: Motivation for Change
December 3, 2013 , By
Performance Architecture: Motivation for Change Motivation is critical to the success of a well-implemented change initiative. In this Column, Roger Addison and Carol Haig show you how to easily make motivation your staunch ally by applying a model that demystifies the topic called “The Four Motivational Switches.” Read their Column to learn what they are […]
Performance Architecture: E Value Ation–Measure What Matters
September 3, 2013 , By
Performance Architecture: E Value Ation–Measure What Matters Performance Architects assess the results of their projects using a variety of measures to determine whether or not the projects produced a return on investment (ROI) and/or made a positive difference in the organization’s performance. In their Column this month, Roger Addison and Carol Haig offer a useful […]
Performance Architecture: Practice makes Process
June 4, 2013 , By
Performance Architecture: Practice makes Process Using the experience of an accomplished pianist who suffered an injury to her hand, Roger Addison and Carol Haig demonstrate how the principles of Performance Architecture helped to solve her problem. The pianist, who also happens to be a Performance Architect, applied her knowledge of performance improvement to analyze her […]
Performance Architecture: The Hidden Value of Service Recovery
February 5, 2013 , By
Performance Architecture: The Hidden Value of Service Recovery In their years of experience as Performance Architects, Roger Addison and Carol Haig know that without a solid service recovery process in place, organizations stand to lose customers, employees, reputation, and market share. How they respond to mistakes is what separates service leaders from other organizations. In […]
Performance Architecture: Care and Feeding of a High Performance Team
December 4, 2012 , By
Performance Architecture: Care and Feeding of a High Performance Team Observing a high-performing team in action led Roger Addison and Carol Haig to an investigation of how such teams are created and sustained. They observed that high-performing teams thrive under the conditions established to nurture their creativity and initiative. In their Column this month, they […]
Performance Architecture: Are you Agile?
October 2, 2012 , By
Performance Architecture: Are you Agile? As performance architects, Roger Addison and Carol Haig’s perspective on the Agile organization is characterized by 10 adaptive practices. These practices are seen at three levels of the organization—the worker level, the work level, and the organization level. In this Column, they define those 10 practices and provide a Quiz […]
Performance Architecture: A Walk on The Human Performance Side—Part IV
July 3, 2012 , By
Performance Architecture: A Walk on The Human Performance Side—Part IV In their three previous Columns in this series, the authors explored the work of Performance Architects as relates to The Worker/Individual/Team, Work/Process, and Workplace/Organization. Roger Addison and Carol Haig have added a fourth level–World/Society, in which they explore what employers are doing to assess the […]
Performance Architecture: Are you Certified?
April 3, 2012 , By
Performance Architecture: Are you Certified? Roger Addison and Carol Haig suggest that Profesional Certfication can often be just what you need to further your career. In their Column this month, they provide a useful list of references to Professional Certification Programs and the organizations that grant them.
Performance Architecture: A Walk on the Performance Side, Part III
February 7, 2012 , By
Performance Architecture: A Walk on the Performance Side, Part III As they did in the two previous parts of this three-part series, in this month’s Column Roger Addison and Carol Haig provide tools that can help process experts with the human performance side of work – in this case, at the Workplace/Performance level. Success at […]
