In 2009 Roger Addison and Carol Haig wrote Performance Architecture: The Performance Technology Landscape, their first Column for this publication. With this Column they offer their closing words for their BPTrends readers. We will miss them.
Roger Addison has a Ph.D. in Educational Psychology from Baylor and is Certified in Performance Improvement Technologies (CPT). He is the co-author of Performance Architecture and an internationally respected performance improvement consultant. He is the founder and Chief Performance Officer of Addison Consulting. Previously he was the Senior Director of Human Performance Improvement for the International Society for Performance Improvement (ISPI) where he was responsible for educational programs and implementing performance improvement systems.
Carol Haig is a Certified Performance Technologist (CPT) and has more than 30 years of multi-industry experience partnering with organizations to improve their employees' performance. Carol is known for her superior skills in project management, analysis and problem/opportunity identification, and instructional design and facilitation. She has consulted with executives and line managers, established and managed training departments, trained trainers, written for professional publications and mentored performance consultants. She is co-author of Performance Architecture.
Performance Architecture: Where Geary Rummler’s Work and Business Process Intersect
June 1, 2020 , By
Roger Addison and Carol Haig review the major contributions made by Geary Rummler to the work of, business process specialists, instructional designers and others who seek to help organizations meet and exceed performance goals. Read their Column to learn more about Geary and his long lasting impact on business processes.
Performance Architecture: Upstairs Downstairs on the Edge
March 2, 2020 , By
As Performance Architects, Roger Addison and Carol Haig are pleased to discover exceptional service which is usually enabled by customer-focused processes. These processes, combined with other factors produce a recipe for success. Read their take on the ingredients of the recipe.
Performance Architecture: Translating the User Experience (UX)
December 2, 2019 , By
Roger and Carol see a commonality among User Experience, Performance Architecture, and Business Process. In particular, they see commonality in how analysis/research and product, UX research and UX design are conducted, and how performance and process practitioners can use some familiar tools to leverage improvement of their project results. Details inside.
Performance Architecture: Performance Architects on Architecture
September 2, 2019 , By
Since Americans spend 90 percent of their time indoors, surrounded by architecture, Roger Addison and Carol Haig ask what architecture does for people. In this Column, they offer their perspective on this question. Read their compelling analysis. From your own experience, what would you add?
Performance Architecture: The Docent as Zoo Ambassador
June 3, 2019 , By
As I did, you may well wonder what a zoo docent has to do with performance architecture. To find out, you’ll just have to read what Roger and Carol observed and be prepared for some surprising and interesting insights into what a zoo docent does and how it relates to process.
Performance Architecture: Paradise Lost
December 3, 2018 , By
In their Column this month, Roger Addison and Carol Haig, both residents of California, draw on the Camp fire in northern California and other recent examples of worldwide natural disasters to present a list of invaluable information that will help you create a plan for what to do should disaster strike.
Performance Architecture: How to Rescue a Seal and Why it Matters
September 3, 2018 , By
In their ongoing quest to discover what makes organizations successful and how that success translates into benefits to employees, and customers, Carol Haig and Roger Addison visited a variety of organizations. This month they toured the Marine Mammal Center in Sausalito, California, and they recount their findings in this Column.
Performance Architecture: Evaluation – Begin at the End
June 4, 2018 , By
In this month’s Column, Roger Addison and Carol Haig offer what some might consider unusual advice for developing and implementing a project—start your evaluation at the end and work backwards. Don’t reject it until you’ve tried it.
Performance Architecture: Level IV – Improving Performance on the World Stage
November 6, 2017 , By
For many workers today, it is a priority to be associated with an employer that adds value to society. Roger and Carol focus their attention this month on a range of performance issues at the world stage. They have summarized sample initiatives undertaken by a number of large organizations that supported the United Nations’ Eight Millennium Goals which were to be met by 2015.
