Founded in 2014 by Kirill Zagalsky, Adam Baratta, and Larry Levin, Advantage Gold has developed into one of the most reputable Gold IRA providers in the market. With an A+ rating from the Better Business Bureau and an AAA rating from the Business Consumer Alliance, Advance Gold's trustworthiness is solidified by favorable customer feedback and reviews.
Despite numerous positive feedback, Advantage Gold customers have raised concerns regarding the company's persistent follow-up, lack of pricing transparency, delayed delivery, and more.
If you encounter similar issues, reach out to Advantage Gold's team for resolution. With that said, If problems persist, consider switching to reliable alternatives like Goldco or Augusta Precious Metals.
Verified User Complaints
I’m unsure if my experience was a one-off, but, my years of business experience, working with many salespeople /executives, and my specific time with Kirill lead me to believe that the company’s strategy is to spend significant time “educating” customers up-front to gain their trust, only then to push the margin rich products intentionally and irrespective of what the customer really needs or wants. I also believe (based on my experience with Kirill) that Advantage trains their salespeople to intentionally avoid having honest discussions about the risks inherent with non-generic bullion, likely because their entire business model (and the majority of salesperson commissions) depend heavily on the customers purchasing that type of product.
I emailed Advantage Gold yesterday trying to purchase about 12 ounces of silver for my grandchildren. Michael emailed me back stating their minimum is $10,000 asking if it was doable for me. Good golly, was this disappointing because I don't have that amount to spend. Please recommend another place where I can make the purchase besides my local pawn shop.
OVERPRICED metals at best, SCAM at worst.They ignore the DO NOT CALL list. A guy named Oscar (lead generation specialist) kept asking annoying questions. I was able to burn 15 minutes of his time until his supervisor came over & tapped him on the shoulder and told him to end the call.
I would like an answer to how a $142,000 transfer of cash to advantage gold translated to a statement of purchases totaling $142,000, and when it was immediately sent out to Strata Trust it was $100,000. Isn't 42% usurious ?
I first purchased metals from Advantage Gold in October 2019. The sales representative I worked with, whom I won’t name, seemed very knowledgeable and was looking out for my best interest, so I thought. The metals purchased were basically 60 to 70% over a spot price, which is absolutely ridiculous. I utilized 3/4 of my retirement funds in order to get into the precious metals based on what my representative told me should or could increase in value. I thought he had my best interest at heart, but in the long run, he was only looking for commissions And selling at whatever price he could get out of me.
Purchased 15,000 worth of Gold and Silver at 1900.00 per ounce. Recently looked to sell the assets for a move into crypto when Gold was at 2700.00 per ounce. Was told by my broker that the amount I would receive back to move was now 14,000 with fees. Account was handled by Equity Trust which showed a value of 28,000. I was taken back since I believed with the close to 40 percent increase in gold over that time period that I would be cashing out at a profit. Shady explanation regarding the selling back of the assets. I lost a thousand dollars of my investment even though there was a significant increase in value. Shady operation.
I was happy after I made my first precious metal purchase with Advantage Gold until I spoke to a few other experts. They sold me a bunch of overpriced products that will be hard to sell in the future. Never again
Biggest rip-off.
If you are a NOVICE investing in gold ira, DO NOT trust them to act in your best behalf...stay away from these people. They're main goal is to make commissions off YOU. Period.
Advantage Gold = Used Car Salesmen
When I opened the account, I sent money and when I actual was shown what my account had in it and what it was worth (about a month later), I had lost $60000.
Three times now that I have had to sell coins to get my RMD ,I have lost so much money. The last time I sold $22000 in coins and received $18000 in cash. Someone is getting paid a high commission.
This company has ripped me off big time.
Leave Your own Review or Complaint
Common Complaints About Advantage Gold
Advantage Gold has received various customer complaints alongside their positive reviews.
This presence of customer complaints leaves room for thorough evaluation and understanding of the common issues that most Advantage Gold investors encounter.
To help you with that, we have listed some common complaints on reliable consumer review sites such as Better Business Bureau (BBB) and Trustpilot.
These common complaints include:
Lack of Price Transparency
The majority of Trustpilot user reviews claim that Advantage Gold doesn't share its pricing and fee details. Hence, most investors found it alarming to learn about their high markup only after they decided to proceed with the investment.
Shipping Delays
A few customers have also reported Advantage Gold's delayed delivery process. While this isn't an issue for most customers, it is still important to be aware that there can be delays in your Advantage Gold orders.
Particular Investment Period
Advantage Gold has a minimum investment time of three years and a maximum investment period of five years, according to certain TrustPilot ratings. This means that your money is typically locked up in the selected investment during this time, and you can be subject to restrictions and conditions that limit when and how you can access or liquidate your investment.
Ultimately, it's important that you thoroughly go through the common issues yourself and consult with their team before proceeding further.
How to Address Complaints with Advantage Gold?
If you face any complaints with Advantage Gold, it's important to address the complaint with the company. How can you do that?
Let’s look at the 2 primary mediums through which you can file your complaint with the company:
Despite the contact option you choose, make sure you clearly communicate your issue with them. This will help avoid confusion and make the resolution faster and smoother.
Alternatives to Advantage Gold
Goldco: Brief Overview
Our top preference when considering trusted Advantage Gold alternative companies is Goldco. Established in 2011 and located in Los Angeles, Goldco stands out as a trusted precious metals investment partner for offering professional investment support.
Related: Goldco Review
Not only does the company allow you to purchase physical assets, but it also offers gold and silver IRA investment solutions. You can further explore how Goldco differs from Advantage Gold in terms of services through the table below:
Goldco | Advantage Gold | |
|---|---|---|
Precious Metals Variety | IRA eligible coins available in gold and silver | IRA eligible bars and coins available in gold, silver, platinum, and palladium |
IRA Investment Service | Available with complete professional assistance | Available with complete professional assistance |
Customer Education Emphasis | Yes | Yes |
Investment Process | Simple and straightforward | Simple and straightforward |
Additional Services | Buyback service and live consultation option with a gold and silver expert. | Buyback service and secure storage solutions with partnered depositores in only 3 locations within the US. |
Pricing Transparency | Only visible once you decide to open an account with them. | No |
Number of Reviews on Better Business Bureau | 810 | 82 |
Transitioning to Goldco
If you choose to switch from Advantage Gold and make Goldco your investment partner, you need to:
Augusta Precious Metals: Brief Overview
Another notable alternative to Advantage Gold is Augusta Precious Metals. Why? Primarily because Augusta has been focusing solely on offering precious metals investment services since 2012, particularly gold and silver IRAs.
Related: Augusta Precious Metals Review
This is extremely rare in a market where larger companies offer additional products like conventional retirement accounts or crypto assets to target large-scale investors. But how is Augusta Precious Metals different from Advantage Gold? Let’s compare:
Augusta Precious Metals | Advantage Gold | |
|---|---|---|
Precious Metals Variety | IRA eligible bars and coins available in gold and silver | IRA eligible bars and coins available in gold, silver, platinum, and palladium |
IRA Investment Service | Available with complete professional assistance | Available with complete professional assistance |
Customer Education Emphasis | Yes | Yes |
Investment Process | Simple and straightforward | Simple and straightforward |
Additional Services | Lifetime account support and secure storage solutions with depositories located in 13 different locations within the US. | Buyback service and secure storage solutions with partnered depositores in only 3 locations within the US. |
Pricing Transparency | Yes | No |
Number of Reviews on Better Business Bureau | 112 | 82 |
Transitioning to Augusta Precious Metals
The Advantage Gold to Augusta Precious Metals transition process is fairly similar to the Goldco transition process. All you have to do is:
Conclusion
While Advantage Gold is a trusted name in the precious metals industry, their customers have encountered some common issues ranging from delivery issues to lack of pricing transparency and more. That said, if you also encounter an issue while investing with Advantage Gold, you can follow the steps shared in this guide to file a complaint and get your issue resolved in time.
To guarantee a timely resolution of your issue, be sure to follow up on your complaint consistently after filing it.
For a hassle-free settlement procedure, we also advise you to have open communication with Advantage Gold's team in order to receive clear answers to your questions and complaints.
If you still have concerns, we suggest transitioning to another trusted and reliable company like Goldco or Augusta Precious Metals, or one of the top gold IRA companies in 2025. We hope this detailed guide will help you better resolve your issues with Advantage Gold or find a better alternative to the company.