Advantage Gold complaints


by Grant HEnson

*The owners of this website may be paid to recommend some precious metals companies. The content on this website, including any positive reviews of these companies and other reviews, may not be neutral or independent.

Founded in 2014 by Kirill Zagalsky, Adam Baratta, and Larry Levin, Advantage Gold has developed into one of the most reputable Gold IRA providers in the market. With an A+ rating from the Better Business Bureau and an AAA rating from the Business Consumer Alliance, Advance Gold's trustworthiness is solidified by favorable customer feedback and reviews.

Despite numerous positive feedback, Advantage Gold customers have raised concerns regarding the company's persistent follow-up, lack of pricing transparency, delayed delivery, and more. 

If you encounter similar issues, reach out to Advantage Gold's team for resolution. With that said, If problems persist, consider switching to reliable alternatives like Goldco or Augusta Precious Metals

Let's check out Advantage Gold's services and how to address any investment issues before considering an alternative.

Understanding Advantage Gold's Services 

Advantage Gold, a reputable brand in the precious metals sector, provides an array of products and services that make it stand out from Its competitors. 

Let's examine each of these services below:

Investments in Precious Metals

Unlike most companies with limited product offerings, you can invest in a range of assets with Advantage Gold. This covers their range of products in gold, silver, platinum, and palladium. It is worth noting that almost all their assets are 99.99% pure. 

This purity guarantees that you can also choose to store your assets in a retirement account, such as an IRA for precious metals, and enjoy tax advantages.  

Investments in Precious Metals IRA

Advantage Gold acts as your broker, guiding you through the precious metals IRA procedure. This means that the company provides full support, from assisting you in selecting the best investment option to locating a trustworthy custodian, managing the paperwork, and rolling over cash. 

This is just another explanation for why the majority of reviews for Advantage Gold highlight the company's emphasis on providing expert support throughout the investment process.

Buyback Program

Advantage Gold's buyback service is another significant feature that makes the company reliable for investors. As per their website, they purchase your assets at market value, enabling you to liquidate them whenever you're ready.

Asset Storage

When it comes to storing your precious metals assets, Advantage Gold exclusively collaborates with reputable depositories like Delaware Depository and Brink's Global Services USA, Inc. 

Therefore, you can be sure that your precious metals IRA assets are kept at a reputable IRA depository until you are eligible to seek their possession.

Education and Market Analysis

Lastly, Advantage Gold also emphasizes customer education through the wide variety of informative tools and resources on its website. This is a great resource for both beginners and experienced investors to navigate the precious metals market. 

Specifically, they offer educational support and market insights through: 

  • IRA information guides
  • Video guides
  • Precious metals price comparison tools
  • Gold market analysis charts
  • Free gold IRA guides and infographics

Common Complaints About Advantage Gold

Now, Advantage Gold has also received various customer complaints alongside the positive reviews. 

This presence of customer complaints leaves room for thorough evaluation and understanding of the common issues that most Advantage Gold investors encounter. 

To help you with that, we have listed some common complaints on reliable consumer review sites such as Better Business Bureau (BBB) and Trustpilot. 

These common complaints include: 

Lack of Price Transparency

The majority of Trustpilot user reviews claim that Advantage Gold doesn't share its pricing and fee details. Hence, most investors found it alarming to learn about their high markup only after they decided to proceed with the investment. 

Shipping Delays

A few customers have also reported Advantage Gold's delayed delivery process. While this isn't an issue for most customers, it is still important to be aware that there can be delays in your Advantage Gold orders.

Particular Investment Period

Advantage Gold has a minimum investment time of three years and a maximum investment period of five years, according to certain TrustPilot ratings. This means that your money is typically locked up in the selected investment during this time, and you can be subject to restrictions and conditions that limit when and how you can access or liquidate your investment.

Ultimately, it's important that you thoroughly go through the common issues yourself and consult with their team before proceeding further. 

How to Address Complaints with Advantage Gold?

If you face any complaints with Advantage Gold, it's important to address the complaint with the company. How can you do that? 

Let’s look at the 2 primary mediums through which you can file your complaint with the company: 

  • Call: If you prefer to communicate with an Advantage Gold team member directly, you can contact their customer support team during business hours at (888) 501-9001. This will help you easily voice your concerns and work toward a resolution.
  • Online Form: You can also file your complaint online through their contact form. Simply provide your name and contact information, and describe your problem on this form to get the issue resolved by the team.

Despite the contact option you choose, make sure you clearly communicate your issue with them. This will help avoid confusion and make the resolution faster and smoother. 

Alternatives to Advantage Gold 

Goldco: Brief Overview

Our top preference when considering trusted Advantage Gold alternative companies is Goldco. Established in 2011 and located in Los Angeles, Goldco stands out as a trusted precious metals investment partner for offering professional investment support. 

Related: Goldco Review

Not only does the company allow you to purchase physical assets, but it also offers gold and silver IRA investment solutions. You can further explore how Goldco differs from Advantage Gold in terms of services through the table below: 


Goldco

Advantage Gold

Precious Metals Variety 

IRA eligible coins available in gold and silver

IRA eligible bars and coins available in gold, silver, platinum, and palladium

IRA Investment Service

Available with complete professional assistance

Available with complete professional assistance

Customer Education Emphasis

Yes

Yes

Investment Process

Simple and straightforward

Simple and straightforward

Additional Services

Buyback service and live consultation option with a gold and silver expert.

Buyback service and secure storage solutions with partnered depositores in only 3 locations within the US.

Pricing Transparency 

Only visible once you decide to open an account with them.

No

Number of Reviews Better Business Bureau

810

82

Transitioning to Goldco

If you choose to switch from Advantage Gold and make Goldco your investment partner, you need to: 

  • First, make sure to speak with the Goldco team.
  • Then, thoroughly explore their product offers, costs, restrictions, etc., to understand if it meets your investment requirements.
  • Open the account that you want to invest in with the company.
  • Get in touch with your Advantage Gold representative to understand their terms and conditions for the transition.
  • Finish all required documentation to open your account with Goldco and close it at Advantage Gold.
  • Lastly, verify the transfer of your assets from the depository of Advantage Gold to the partner depository of Godlco.

Augusta Precious Metals: Brief Overview

Another notable alternative to Advantage Gold is Augusta Precious Metals. Why? Primarily because Augusta has been focusing solely on offering precious metals investment services since 2012, particularly gold and silver IRAs. 

This is extremely rare in a market where larger companies offer additional products like conventional retirement accounts or crypto assets to target large-scale investors. But how is Augusta Precious Metals different from Advantage Gold? Let’s compare: 


Augusta Precious Metals

Advantage Gold

Precious Metals Variety

IRA eligible bars and coins available in gold and silver

IRA eligible bars and coins available in gold, silver, platinum, and palladium

IRA Investment Service

Available with complete professional assistance

Available with complete professional assistance

Customer Education Emphasis

Yes

Yes

Investment Process

Simple and straightforward

Simple and straightforward

Additional Services

Lifetime account support and secure storage solutions with depositories located in 13 different locations within the US.

Buyback service and secure storage solutions with partnered depositores in only 3 locations within the US.

Pricing Transparency

Yes

No

Number of Reviews Better Business Bureau

112

82

Transitioning to Augusta Precious Metals

The Advantage Gold to Augusta Precious Metals transition process is fairly similar to the Goldco transition process. All you have to do is:

  • Consult with the Augusta Precious Metals team and familiarize yourself with their transition requirements.
  • Then, recognize their product lines, costs, restrictions, etc., to determine if they fit your investment preferences.
  • Once you finalize your decision, you need to open the account that you want to invest in with the company.
  • Afterward, it's important to get in touch with your Advantage Gold representative to understand their transitioning requirements and process the transfer.
  • Next, you need to complete the documentation to close your Advantage Gold investment account and start an Augusta Precious Metals investment account.
  • In the end, you have to verify the transfer of your assets from the depository of Advantage Gold to the partner depository of Augusta Precious Metals.

Conclusion 

While Advantage Gold is a trusted name in the precious metals industry, their customers have encountered some common issues ranging from delivery issues to lack of pricing transparency and more. That said, if you also encounter an issue while investing with Advantage Gold, you can follow the steps shared in this guide to file a complaint and get your issue resolved in time. 

To guarantee a timely resolution of your issue, be sure to follow up on your complaint consistently after filing it. 

For a hassle-free settlement procedure, we also advise you to have open communication with Advantage Gold's team in order to receive clear answers to your questions and complaints. 

If you still have concerns, we suggest transitioning to another trusted and reliable company like Goldco or Augusta Precious Metals. We hope this detailed guide will help you better resolve your issues with Advantage Gold or find a better alternative to the company.

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