A New Type of Activity
In the first edition of Business Process Change I suggested that business managers diagramming high level processes might sometimes find it useful to discriminate between three types of activities: (1) activities performed by employees, (2) activities performed by software applications, and (3) activities performed by a mix of people and applications. Recently, I encountered a fourth type that is worth noting – an activity that is performed by a group and can't be precisely specified in advance.
A New Type of Activity
November 20, 2007 , By
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