Archives for July 2021

July 2021

Happy Independence Day to all of our members and readers in the United States, and Happy Bastille Day on July 14 to our members in France. Amid all of the celebrating, I hope you will take some time to remember the many we have lost in the Covid Pandemic. Best wishes to you and your […]

Class Notes: The BPM Context Matrix – A Framework for Context-Aware Business Process Management (BPM)

In this leading edge Column, Jan vom Brocke and his colleagues, Manuel Weber and Thomas Grisold present a BPM context framework to identify essential attributes to pinpoint the contextual requirements of business processes. Here, they report on the first global level project using the matrix.

Business Rules Solutions: Concept Models: Who Are They For?

Concept models are for people in a great many areas of the business. Ron suggests we think of concept models as the new Knowledge Commons for the business. In Ron’s Column this month, find out all the roles that can benefit from a concept model. You’ll be surprised!

Digital Transformation: Digital Transformation and the New Normal

One year ago in this Column Mike Rosen made some predictions regarding the phases of recovery from the COVID-19 pandemic. One year later, he takes a look at those predictions to see how accurate they were and what we’ve learned about the emerging new normal.

What is CRM and Why Should Your Business Be Using It?

Lewis Robinson, a frequent contributor to our pages, asks, “When it comes to CRM, are you wondering what all the buzz is about?” Lewis sees CRM as a powerful tool for any business that involves sales. Read why.

Harmon on BPM: Improving IT Productivity

Paul takes a close look at 3 cases to chronicle efforts in the last fifty years to improve information systems productivity—the failures and finally, success. It’s an engaging narrative that reads like good must read nonfiction.

July 2021

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