Archives for December 2020

Performance Architecture: A Few Final Words

In 2009 Roger Addison and Carol Haig wrote Performance Architecture: The Performance Technology Landscape, their first Column for this publication. With this Column they offer their closing words for their BPTrends readers. We will miss them.

How to Build Better Relationships with Your Customers

Lewis Robinson offers some useful tips that based on his personal experience, every small business owner needs to know in order to achieve long term success.

December 2020

If you are busy decking the halls or otherwise preparing for the holidays, please take a time out and read the Articles and Columns in this month’s Update., I hope you will find the information presented here of value to you in your daily work. Please continue to give us your comments and thoughts and […]

Harmon on BPM: Process Improvement in Slow Times

Process work goes on continuously. At any given time in any specific organization, someone is working to make specific activities more efficient or effective.

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