Archives for November 2020

The Agile Practioner: The Product Organization

Products can take countless shapes and forms. In the software industry, in which Tom Bellinson works products are actually provided as a service to the customer, but make no mistake, we are a product company. Tom Bellinson expounds upon what a product company means.

December 2020

Rethinking Robotic Process Automation (RPA)

Mark McGregor addresses the fact that, while people, process, and technology has long been seen as the key to success in improvement and transformation efforts, when it comes to people, there is a tendency to talk about people as a commodity. In this Article, he exhorts us to replace “they” with “you and me,”—a welcome change that might have a transcendent effect on using and applying technology. Interesting thought, yes?

Frameworks: Toolkit for Process Re-Engineering

Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee satisfaction, and increasing market share. Holly gives us some of her thoughts on how those goals might be achieved.

November 2020

It’s Election Day here in the U.S., and I for one, along with many others, anxiously await the results. Election aside, we have a substantial and compelling Update this month that, we hope, will provide you with some insights and support for your BPM work. This month’s contents feature Paul’s speculation about what the coming […]

November 2020

Super Users in Action: Support IT Support

In previous Articles Laila discussed the three dimensions of the Super User role. Here, she takes up the last dimension—the Super User’s role in dealing with IT.

Extreme Competition: Empathy For and With AI

Despite the suggestion by some that there is a slowdown of interest in AI, Peter suggests we should have some empathy for AI . But why? Read Peter’s thoughts on the current state of AI and what impact it could have far into the future.

Harmon on BPM: Re-emerging from the Pandemic

Paul speculates on what impact the coming months will have on process practitioners. Established processes will need to be tailored or trimmed to accommodate new priorities and some major processes will need to be changed as companies adopt new ways of doing business. Some shifts will be temporary, but some will be longer lasting. Look inside for specifics.

Class Notes: Teaching the Five-Diamond Method for Explorative BPM

Jan vom Brocke, Thomas Grisold, Steven Gross, Jan Mendling, Maximilian Röglinger, and Katharina Stelzl gather as a team to explain how to enable explorative BPM in your organization. The implementation method is characterized by clear and straightforward suggestions. Read for surprising enlightenment on the subject.

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