Archives for July 2020

July 2020

Happy Independence Day to all of our members and readers in the United States, and Happy Bastille Day on July 14 to our members in France. This month’s contents feature the usual variety of BPM topics including Paul’s tribute to Brett Champlain and his critical role in the AMPMP and its growth as an International […]

July 2020

Customer Experience and Process Management: A Winning Combination

Recent research revealed that “‘customer-centric’ organizations are 38% more likely to report greater profitability than those that are not.” Andrew Spanyi provides the key actions necessary to take advantage of customer experience to drive performance improvement.

How Can BPM Affect Your Construction Employees?

Companies of all sizes are looking for ways to better manage time, assets and employees. In this Article, Lewis Robinson discusses the growing popularity of BPM as a solution across all industries and the reasons why.

Practical Process: Signals in the Noise

In this Column, Roger (re)introduces what he considers to be the most important process performance management tool ever invented – the Process Behavior Chart (PBC), aka the XmR Chart. According to Roger, “Using a PBC allows us to focus on what is important and avoid chasing shadows.” Read how you can use the chart in your BPM practice.

Business Rule Solutions: Getting the Knowledge Payload of Processes—Concept Models

To solve the challenges of data-clogged processes, functional silos, and trustworthy business intelligence, follow Ron’s suggestions. As Ron explains in his Column this month, to address these problems you need a concept model, a whole new foundation based on business knowledge.

The Agile Practitioner: Workflow

In this Column, Tom talks about two topics that consistently come up in software development, but, he insists, they can most definitely apply to other product development processes as well: The amount of work in progress and the coupling/interdependency of components.

Harmon on BPM: Brett Champlin and the ABPMP

Paul eulogizes Brett Champlin and enumerates his many contributions to establishing the Association of Business Process Management Professionals as the respected BPM professional organization it is today.

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