Archives for 2020

Performance Architecture: A Few Final Words

In 2009 Roger Addison and Carol Haig wrote Performance Architecture: The Performance Technology Landscape, their first Column for this publication. With this Column they offer their closing words for their BPTrends readers. We will miss them.

How to Build Better Relationships with Your Customers

Lewis Robinson offers some useful tips that based on his personal experience, every small business owner needs to know in order to achieve long term success.

December 2020

If you are busy decking the halls or otherwise preparing for the holidays, please take a time out and read the Articles and Columns in this month’s Update., I hope you will find the information presented here of value to you in your daily work. Please continue to give us your comments and thoughts and […]

Harmon on BPM: Process Improvement in Slow Times

Process work goes on continuously. At any given time in any specific organization, someone is working to make specific activities more efficient or effective.

The Agile Practioner: The Product Organization

Products can take countless shapes and forms. In the software industry, in which Tom Bellinson works products are actually provided as a service to the customer, but make no mistake, we are a product company. Tom Bellinson expounds upon what a product company means.

December 2020

Rethinking Robotic Process Automation (RPA)

Mark McGregor addresses the fact that, while people, process, and technology has long been seen as the key to success in improvement and transformation efforts, when it comes to people, there is a tendency to talk about people as a commodity. In this Article, he exhorts us to replace “they” with “you and me,”—a welcome change that might have a transcendent effect on using and applying technology. Interesting thought, yes?

Frameworks: Toolkit for Process Re-Engineering

Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee satisfaction, and increasing market share. Holly gives us some of her thoughts on how those goals might be achieved.

November 2020

It’s Election Day here in the U.S., and I for one, along with many others, anxiously await the results. Election aside, we have a substantial and compelling Update this month that, we hope, will provide you with some insights and support for your BPM work. This month’s contents feature Paul’s speculation about what the coming […]

November 2020

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